Cresta Maun Hotel

This was a great hotel with beautiful views and comfortable beds. The shower was also very nice. The airco in the room was quite outdated and I had trouble turning it on. When it was eventually on it made a lot of noise and didn’t really give much effect it was still very hot throughout the night. Breakfast and dinner buffets were great, very varied and good food. The swimming pool was empty which was a shame because it was 32 degrees when we were there so a swim would have been nice. On our last night there was a puff adder on the steps on the way to some of the rooms. This is a highly venomous, deadly snake. Hotel staff weren’t too fased about it when we told them it was there. They just responded with “we know”. Eventually our tour guide ended up moving it because it was blocking the way to many rooms. Somewhere I expected staff to handle this a bit more professionally.

I had a very pleasant stay at Cresta Maun. The staff were very helpful & friendly and the environment & surrounding areas were lovely.

Very beautiful establishment. Very friendly service. Had a good night's rest after a busy week at a copper mine.

customer service at front desk very poor. At times your front desk staff short change bookings for friends who did not have prior bookings

its far from city life.... rooms are good, adequately furnished. restaurant service is poor, staff a bit confused

I had to cancel my stay at Cresta Hotels (Botswana) well in advance, and despite multiple email communications and providing all required details for a refund, I have never received my money back. It’s been weeks of follow-ups, with polite promises and no actual result. The lack of accountability is unacceptable for a hotel of this profile.