Hilton Garden Inn Newtown Square Radnor

Bar not open :(, other than that 5 stars

This is the first time I have ever had a terrible experience at a Hilton property. Attended a wedding which had reserved approximately 25 rooms. At least 5 of the rooms had guests locked in the bathroom. The doors were never fixed although promised to be fixed by the time the wedding reception was over. NONE were fixed. The fire alarm went off while in was locked in the bathroom. Had there been a fire, I shudder to think of the results. I notified the desk but no one seemed concerned. When I complained again the NeXT morning, I was met with indifference. I wrote to corporate and the Hilton Garden Inn. Only Corporate was interested in the problems encountered at the hotel. It has taken me this long to write this warning to STAY AWAY because it was just yesterday (4 months after the incidents) that I had an additional, appropriate apology from Corporate but have not received one from the hotel. I have been a Hilton guest for decades, but the treatment at the Hilton Garden Inn in Newton Square, Pa was inexcusable. Health and safety issues were involved and the local owner/franchisee was not interested in fixing them. Keep patronizing Hilton but stay away from this property.

Pros: new hotel; very clean, especially having multiple weddings during our stay; great location - walkable to Whole Foods and various restaurants for all meals. Cons: high price; no daily housekeeping; offering styrofoam cups in the lobby next to the water jug and the biggest complaint *light sleepers beware* the air conditioning unit sounds like a jet engine. Sales guy who sold these to a hotel is probably deaf. If you are between hotel options and a light sleeper - stay somewhere else.

Very disappointing. No pool. We stayed 3 nights, room never got serviced, not even after repeatedly asking at front desk. Had no fresh towels. Only the security guard, Tony made the effort to find us some coffee for in the mornings. Ladies at desk were unhelpful and unhappy with their jobs ( I think they have to listen to all the unhappy guests). We were in visiting for a wedding that had booked about 25 rooms with months of advanced notice.

Won't stay here on my next trip through. Supposedly this is a fairly new hotel. My air conditioning system sounded like a jet engine, and it wasn't just mine. When I turned mine off I could hear other room's roars. "Dinner" offerings are limited to 2-3 burgers. Drink tasted watered. Breakfast was poor. Oatmeal was mostly water, the french toast was so dry I couldn't cut the crust. I had a flat tire. Did they offer to call someone for me? No. Generally a disappointment that management is so clueless.

This place has potential, but there were several drawbacks. This place is average at best. Here are a few things holding it back: 1. Poor water pressure. Big issue with me. Barely enough for a shower, not enough in the sink at all. Brought it up...was told "that's the way it is." Ok then. 2. Bedside light not working. Mentioned it the first night (I stayed 2 nights). Not fixed. 3. A/C unit makes an inordinate amount of noise. They literally went with the cheapest type of unit. Amazing that a new hotel has something this noisy and cheap. This is one of the main things that knocks their rating because it hinders a good nights sleep (which is the main thing a hotel should be providing) 4. Housekeeping only "every other day." Nope. For these prices, you should provide daily housekeeping. 5. Peloton bikes not working in the gym. They have 3 Peloton bikes in the gym. None were able to connect to the internet. Tried for 20 minutes to connect them. Didn't work. Tried to enlist the hep of the person at the front desk. They had no idea. Net of it: I was told it worked and I didn't know what I was talking about. Frankly, I don't need that attitude from your shuttle driver. So, I'll never stay here again and will make sure to tell all of my colleagues.

We booked a 13-room block as well as a meeting room and Sunday brunch for my daughter's Bat Mitzvah celebration during the weekend of Dec 9. Nicole and the other staff were very responsive and helpful. The hotel was clean, comfortable, and modern. Our guests all said they enjoyed their stay, and from a host standpoint, communicating with the staff was easy. We dropped off the welcome gift bags, and the front desk staff put them out for the guests to pick up during check in. Parking and Wi-Fi were free, and the location was a quick drive to both the temple for the religious service and the Saturday afternoon party venue. There are lots of shops and restaurants nearby, and the hotel's location is convenient to major highways like the Blue Route (476 for you out of towners). More recently, we experienced a power outage due to inclement weather. I took my daughters to the Hilton for the hot breakfast because everything in our refrigerator spoiled, and we could not use our electric cooktop and oven. We weren't guests, so we paid for breakfast by credit card. The girls were able to access the WiFi to communicate with their teachers while we ate, and the buffet and front desk staff were attentive and sympathetic.

I can't review the hotel since my reservation was given away by the rudest desk clerk I have ever encountered. We arrived on Christmas night as the Agent was checking in a guest. When I gave my name the clerk immediately started shaking her head and advised the hotel was completely sold out. As I could see she had just checked in a guest I asked if she had just offered my reservation to another person, when she became enraged and started shouting about a 3rd party reservation thru ******* (it wasn't) and how it was Expedia's issue. I stated I did not book through a 3rd party and she started insisting that I had. At this point as it is futile to try and reason with someone who had clearly been caught in a lie, I walked away and was making a phone call when she ran to the door and started shouting again about *******. So, Christmas night in the fog and rain my husband and I had to travel back and inconvenience my sister and bunk in with their family for the night. At least had a place to go, I imagine the next person she refused to properly assist might not have been so lucky. I don't like to leave unfavorable reviews, but this was way beyond the pale. The clerk, wearing no name tag on her "holiday" sweatshirt should not be involved with any front facing activities at all.

The hotel was very clean. The rooms were clean and very roomy. The staff was friendly, professional and accommodating. I wasn't sure how to use the elevator with the key and one of the staff members got on with me and walked me through it. Patrick, the manager was so helpful and kind. He truly made me feel welcome. The hotel is in walking distance to a Whole Foods Market that has a fantastic bakery! And a young lady named Emily, who worked in the bakery was so courteous and helped me order a special birthday cake for a dear friend. Multiple restaurants all in walking distances. Gas station that is full serve, Wawa, Dunkin Donuts also very close by. Great area! Great stay! Thank you! Teresa