Fairfield Inn & Suites Newport Cincinnati

Loved this hotel!! It was excellent in every way! Loved the view of the river and Cincinnati

Nice room, front desk needs help.

It's a good one

Nice hotel. Clean and in a good location. Within walking distance to restaurants and a riverboat ride. Cincinnati is across the river in front of the hotel. The lights were nice at night. Only drawback was having to pay $10.00 to park the car on their lot.

I don't understand why this hotel is still open. Nasty. Just nasty. Smells like mold and mildew only to see the room next to us open and the bathroom was horrific! Silence of the lambs bathtub!! (You know the gross one in the basement!) Disgusting. If I didn't book a non refundable room, we would have walked out. Beyond disgusting. Dirty flooring, open during construction,and super smelly. By far the grossest hotel.

On Monday, September 26 my family & I took a trip to Newport and used the free transportation (bus 67). Upon leaving the bus I discovered my cell phone missing. The lady inside at the counter went above and beyond to assist me. I cannot express my gratitude to her. I even gave her a hug. She was spectacular

We stayed at this hotel several times in the past and had a great experience however, this time was not at all! Prior to our arrival I asked the front desk to put some roses in our room since it was our anniversary which they did for me. When we arrived I was surprised to find that that the hotel was under renovations since I was not advised of that when booking the room. the parking was horrible, the front desk/lobby was dirty and there was one elevator working so, it took us 15 minutes just to get to our room. Don't count on breakfast either. We did get lucky and our room was renovated and nice. It was loud due to the renovations. the noise started fairly early in the morning which ****** because, we were there to relax. Despite all of that when we checked out and were heading towards home my wife realized that she left her earrings on the nightstand. I called the hotel and explained that she left her earrings could you please go tot the room and get them. The front desk clerk responded by saying that they were not allowed to go into the rooms. Now we all know that's not true because they went into my room to put the flowers on the table. They directed me to a website to fill out a lost and found report....I mean I didn't leave a sock there it was a $500.00 set of earrings. Anyway, filled out the report and a couple of days later I received an email stating that no items were found. I called the manager and left several messages. Didn't get a call back. I finally got lucky and caught him there and I explained to him what happened. He stated that he would look into the issue and call me back...never did. i called Choice Hotels and filed three complaints and still have not gotten a call back. So, today I called Newport Police Department and filed a theft report. This hotel is not worth the $420.00 I spent for two nights and please don't leave anything at the hotel because, they will tell you it's not there.

I booked the hotel based off the advertised "hot breakfast" just to arrive and be told it's a grab and go breakfast served out of a small corner of the lobby. I understand the ongoing work as they transition to the new hotel brand but this should be updated. I would have paid the same price for a different hotel with river view had I known there wasn't a hot breakfast. Also the TV signal kept freezing and going out on our TV. We had an updated room which was nice and comfortable.

This hotel is under a remodel that is badly needed. The bedcover was dirty or stained. The bathtub looks like it was painted then cleaned with streaks all over. Mole in the corners. There is not enough parking. I would never stay at this over priced hotel.