Royal Station Hotel- Part of the Cairn Collection

Literally next to the train station so perfect for us. On site pool was fab for my son. Fridge in room was perfect as I had medication that needed to be kept cold. The window was open when we arrived. So we closed it. But our room was freezing. We were given a heater for our room which helped. We got a too good to go surprise bag (breakfast) from the reception and my son couldn’t eat it all. There was loads. 11am checkout was perfect too. Definitely stay again.

I booked Room 327 for 5days 4 nights , family room, the toilet vacuum keeps on noisy for 4 nights, The toilet floor were still sticky, and the wet/ dirty towels were put back on the rack after the janitor cleaned the room. It’s very horrible how come the staffs were so unhelpful and lazy. I tried to ask any luggage weigh or body weigh they said cannot help. There are gym and swimming facilities but need to pay £5 each time, These many stairs on each floor , so need to carry our luggage’s to walk down to the room when arrived and carry them walk up to the lift when we were leaving. Newcastle is such a beautiful and historic city but that hotel is too old and cannot protect and maintain in good condition Also, we double charge me, as I payed to Trip.com before I took flight to UK, the staff as me to pay again when I was arriving. Need me to ask refund when I go back my hometown but the customer seems not to smart to handle it. This was a bad experience when I lived hotel in UK

This hotel is, at most, a 20 seconds walk to the train station. My room was clean and had everything I needed. Unfortunately my stay was too short to try the leisure facilities or the breakfast this time but Im sure they will be good. Check in and out were quick and easy and the staff were lovely. Value for money is a definite