The Swan Hotel and Spa

We went for swanfire night in the spa watching fireworks! It was amazing, not too busy, very good atmosphere - couples & friendship groups present. Fireworks were excellent and we really enjoyed our experience. Prosecco on arrival & good service throughout!

Twilight spa was beautiful - the setting was so welcoming and we were met by lovely staff. Nice robes and fluffy towels. The spa was so relaxing we particularly enjoyed the red hot outdoor jacuzzi on a dark drizzly night. Well done for keeping your prices realistic not like others around. We will definitely be back and hopefully manage to get availability to stay the night to

What a shambles of a hotel , dirty and totally disorganised, just back from a night stay for our retirement after spending a few days in york. We only went on recommendation. After waiting in line for 5 mins to be seated at a dirty table It then took 20 mins to receive our tea at breakfast and a further 25 mins to receive our stone cold rock hard poached egg on toast. We did complain at the time and asked do you want another ,we declined saying weve already wasted nearly an hour already. On checkout i mentioned our bad experience to which they then got sombody from the kitchen who ,give us back the money we paid for breakfast that we never had without so much as an apology apart from enjoy the rest of your day. For the price we paid i couldn't believe how dirty this hotel is and how bad the service is. Definitely a 0 star experience and would never return. Please see conditions of hotel breakfast area, dirty tables everywhere.

We loved every bit from start to end , lovely staff , amazing food , we are booking again in Jan for my birthday, the thermal journey was super ! We totally loved everything , the room was spotless and comfy bed and pillows can’t wait to return in Jan

We really enjoyed our Christmas lunch at the Swan. My boys loved the Grinch turning up and getting into mischief. What a great idea and really helping to get into the Christmas spirit ready for the big day. I'd definitely recommend it for families with young kids. The food was lovely too. Nice roast turkey and trimmings.

Couldn't get the black Friday deal to work online so had to go to the hotel. Car park arrangements are ridiculous... instructions say you have to pay on arrival (£15 for 4 hours!) and this will be deducted from your bill...but when I went inside it became clear that it depends on your reason for visiting the hotel and I shouldn't have paid in advance at all as I wanted to use the spa! No swimming pool in the spa. Drench buckets not working. Staff in the spa very helpful though. Men's changing room lacks suitable seating.