No.31 Castle Gate

Ideal location with easy access using a code and keypad. The room, King John's suite was overlooking the castle. It was massive, spotlessly clean and very comfortable. The facilities in the room were ideal. The cleaner was extremely helpful on arrival and went out of her way to find the wifi password for me.

Lovely stay in a very nice room, small kitchen/lounge and bedroom, very comfortable and quiet. Well furnished and equipped and in a good central site.

Shoulda got a Travelodge!! Ok, the positives. We were in Magnus suite which was warm & spacious with a comfortable bed. The kitchen appliances were nice & looked fairly new. The building is very well located for the town and is opposite the Registry Office. But If you are arriving in the pouring rain & dark as we did at 4pm this place is very difficult to find, not sure even the locals know it's there! Black plaques on black doors are not easily read & we walked past it at first. There's no parking, which we were aware of and you are given suggestions where to park, one of which is free overnight. This is a pub and easily missed if you are in a flow of traffic. We eventually found a car park 5 minutes walk away & reasonable for 24 hours. We found we were able to get into the courtyard but not the suite! It's a press button pad and after several attempts we rang the help number, need to press the buttons lightly. Once in, soaked through, all we wanted was a cup of tea, no tea bags, Luckily we had taken 4 tea bags just in case, but could only have the 1 cup. Washed up the mugs, no drying up cloth, and the wash up liquid container was sticky &less than half full. Also a dirty serviette on the table. The bathroom is small there's a heated towel rail but the loo seat was a bit skewiff. The toiletries were well used! In the morning a shower, but shower gel container was empty! The plug thing wouldn't stay down in the sink, we found a pebble stuck in it. Attention needs paying to the cleaning!