Homewood Suites by Hilton Newark-Fremont

酒店的位置非常的好，周圍很多中餐廳還有Costco超大超市，開車幾分鐘就能到海底撈；早餐也非常的棒，非常美味，非常滿意;房間很大，很安靜，很乾凈，窗外紅葉下游泳池，景色優美;酒店工作人員也都非常的友善。總之各方面來看都是極其完美的一次體驗，下次還要住這裏

I recently stayed at Homewood Suites by Hilton Newark-Fremont from February 18-19, 2025, and unfortunately, my experience was far below the standards I expected from the Hilton brand. When I checked in, I was not informed about the complimentary dinner and drinks available to guests, a key amenity I would have appreciated. As a result, I went out with a friend and spent over $100 on dinner. Upon returning to the hotel around 7:40 p.m., I discovered other guests enjoying this offering, and the front desk confirmed it was complimentary—but the restaurant was closing, so I missed out entirely. I raised this issue with the staff that evening and followed up with the manager the next morning. While the manager acknowledged the miscommunication, she offered only a $10 credit, claiming the complimentary food had “no value” since it was free. I found this response dismissive and insulting, especially given the expense I incurred and the fact that I was not treated equally as other guests. This experience contradicts Homewood Suites’ 100% Suite Assurance Guarantee, which promises to make things right if a guest is unhappy, provided the issue is raised before checkout—which I did. As a loyal Hilton customer, I am deeply disappointed by this lack of accountability and the failure to uphold the brand’s commitment to guest satisfaction. I have reached out to Hilton Corporate for a fair resolution, but I feel compelled to warn other travelers about this experience. I hope Hilton will take steps to address this issue and ensure all guests are treated with the respect and consistency the brand is known for. I would not recommend this property until improvements are made.

Booked this hotel with my mother for three days to attend a family member’s 90th birthday. There is ample parking and spots for charging your vehicles (though it is always being used). Upon arrival, we were greeted at the reception. The foyer was very basic but instructions were provided in detail. There is a pool, a restaurant that also offers dinner though we only had breakfast since we were there just for a family function. The room is average in size, nothing that will awe you. The bedsheets though, seemed to have seen better days so I had to put a spare bath towel to sleep on. The suite is very functional with the kitchen, a dining table, and the lounge all together. There were two en-suite, which is very convenient. The building appears to be secured since you will need your security key to enter the second part of the building where the rooms are located. I had to collect my cousin downstairs who brought us dinner, since she is unable to get in. Overall, a pleasant stay. It’s very affordable. I would come back since it fits the needs of my family to visit our relatives in Northern California.