The Ritz-Carlton New York, NoMad

good place

飯店旁就是地鐵很方便，樓上的酒吧一定要去風景跟東西都很好喝，房間最喜歡的就是廁所了真的很美

入住的時候酒店前台説我的信用卡都不能使用！後來才發現是酒店入住系統有問題！害我等候了足足一個半小時。進入房間發現地面有巧克力沒有清理乾淨。提供的房間也是拐角不規則房型。實在不能忍受、就給酒店打電話投訴、酒店來人看了房間地面後給升級換了房間。攜程做客户訪問、得知情況後給酒店反應溝通、最後是攜程提供了服務方案！感謝攜程工作人員的負責精神！酒店不錯、餐廳服務也好！管理人員的工作質量和服務客户質量有待提升（要對得起這個酒店品牌在客户中的形象）。

很不錯，值得推薦

非常棒非常滿意

The bad - The bedding was uncomfortable such that I only got 2 hours sleep and woke with a sore neck. And I have no prior back/neck issues or issues sleeping on other beds/pillows. The great - every person who works for this hotel was a 10/10. Absolutely impressive and fantastic. The level of professionalism and service here are 10/10. That extends to the check in, the concierge, the restaurant downstairs, the bar, security - everyone was the best of the best. My only complaint is I got a lousy night of sleep because the pillows were horrible, the bed average, and the bedding average. For the premium you pay to stay there, I expect at least a good night’s sleep on great bed/bedding. I called after my business was complete and after I checked out. I was told a manager would call me back. Never received a call back as promised.