Margaritaville Resort Times Square

I love staying at the Margaritaville. Fantastic location, friendly staff. Only complaint is trying to get a spot at the pool as it is packed! Overall a very good experience and I will definitely stay again.

Great location and modern but the wait on the elevators is to much and the only reason I booked this hotel because it has a pool that I couldn't use because they where having private event . Then I asked one of the staff working if the pool was going to be open the next day and he could only say I don't know the least he could do is go to the computer and check no he told me I got to go next day and check for myself.Secon nigth at the hotel I go to the rooftop restaurant bar waited 20 min to get acknowledged by someone put my food order waited 40 min for it never arrived when I go to the bar to ask for it all they told me was that the chef colsed the kitchen early.Front desk manager resolve the pool situation the food situation was never resolved.

總體來説超出預期，前台很熱情，離店之後關於按金退還的事郵件聯繫了酒店，回覆很及時