The Ned NoMad

This is a good hotel and offers great rates as well considering the location. Great customer service.

The staff members are arrogant. I felt we were “doing a favor” to stay there. As a SoHo House member it was a very different experience I had in other SoHo House places. The room was ok. I was traveling with my two teenager kids. It was prohibited for them to enter the Little Ned bar area. No problem with that, but when I asked to see the place by myself I saw an around 9 years old kid there with his parents. I asked why the kid was there and the host rudely said it was “an exception”. I asked what was the exception and she didn’t know the answer for that. The dinner and breakfast at Cecconi’s was very good, though, as the hotel’s location.

We were staying there in Feb 2024 for 4 days. I'm a classically trained pianist, I need to practice for the exams and concerts I’m accompanying. I chose the hotel because they a have piano on their site. I travel a lot and normally I don’t have any problems practicing the hotels pianos during quiet hours for an hour or so. In this hotel they didn’t let me touch their piano without giving any valid explanation: “We will not be able to grant access to use the piano in our Magic room”. “The event team have informed me that you cannot use the piano in the Magic room” The piano room in the hotel most of the time was empty. I checked the room several times after going to the gym at 10 am and later in afternoon at 3ish pm. There were no one there… I am still in correspondence with an assistant manager, it was such a bad experience. He ignores my emails because we checked out. This hotel is top class for rejecting their guest’s needs. They simply don't care about you.

Unique experience in the heart of NYC. Close to great restaurants and things to do. Terrific service, unique rooms and very comfortable. Clawfoot bathtub in the room! Very comfortable bed. Modern and cozy aesthetic. Will stay here again!

We really enjoyed our stay at the Ned. Loved the elegant, spacious design of the room and comfortable beds. We asked for tea making facilities which were immediately provided and appreciated the tea pot and pretty cups. The position is great - within walking distance to many restaurants. The food in the hotel restaurant was very good too. The only small ****** were no drawers to put anything - not everything can be hung! The water pressure in the showers could do with improving but all in all a very nice stay.

This review is for The Ned Hotel and adjoining spaces (including The Ned club access and the lobby restaurant Cicconi's). First the hotel.... I had stayed here numerous times when it was called The NoMad Hotel. It was shuttered for most of the pandemic and then last year reopened as The Ned NoMad Hotel under new management and in partnership with Soho House. Although I was always assigned a gorgeous and roomy suite in the past, this time I received a more traditional NYC style room that must have been around 500 SF - although it was laid out with a much more spacious feel. Oddly both the shower and toilet were situated in their own rooms set behind an Asian style screen that took up approx 1/3 of the room. Although at first it was quite odd to see and experience, it actually worked out to be quite comfortable and cozy. I can't imagine two people in this room style however it's perfect for one person. The room featured two very large windows overlooking Broadway and a typical sized closet and space tucked away to fit the minibar, safe and additional storage. A cozy armchair and decent size working desk complimented the room along with a super comfortable king sized bed. I found the room/hotel experience to be ideal and one that I'd quickly return to again in the future. The only issue was the sound leakage from the hallway as most sounds swept through to my room. The hotel product itself seemed to be the smallest part of the business here with more emphasis on The Ned club (formerly the hotel restaurant, library bar and hotel bar). Thankfully hotel guests get full access to these spaces - if that ever goes away, I would not stay at this hotel as it would seem too small otherwise. Staff were accommodating, helpful and informative. The Ned bars were wonderful as ever although redesigned since the new ownership took over. Plenty of space and what appeared to be very welcoming cozy spaces and menus.

The Ned NoMad exceeded our expectations—a mindful haven in the heart of Manhattan. They graciously accommodated an early check-in and securely stored our luggage. The lounge prices were reasonable, and the staff's exceptional service truly made our stay unforgettable.

Good location and lovely rooms but the staff were TERRIBLE. Inattentive, rude, impolite and down right dismissive. We were there for Chris**as and aside from a couple of decorations there was zero a**osphere or Chris**as cheer. No Chris**as dinner packages, no special events, a basic lobby and nowhere nice to hang out. As a soho member for 6 plus years, I expect way more and this one was like no other house. Reception staff were beyond bad. Left very disappointed and questioning of the whole group. Shame on you for allowing this to let the group down!

Great location, rooms also great with classic style. Two drawbacks: staff has attitude, should be more friendly, especially at reception desk. Also the lobby area is not always open and no access below 21, this really should be changed! Room cleaning was sloppy.