Park Central

We decided to change hotels from our original in hell's kitchen to this one close to the park. We stayed for 3 nights in march 2024. We had a twin room on the 6th floor. Room 650. The entrance is quite grand and the lobby is really big. We checked in around 1600 hours. It was easy and we were aware of the additional charges, tax , deposit and resort fee. We'd read the reviews about the lifts being busy and some out of order. This was not an issue for us. Easy enough to walk the 6 flights of stairs as necessary. The check in staff were friendly and polite. We asked for a kettle for our room. This was delivered as were tea bags, sugar and milk along with paper cups. The room was ok. The beds were a good size. The view was of the street. The windows opened. The bathroom looked ok too. It had a bath tub. I wanted a bath. The shower was in the bath. On the surface, everything looked clean enough. The decor was a bit tired. There was a safe in the closet. The bedside lights had usb sockets and plug sockets. Very useful. Once we were settled we started to notice issues. The bath plug didn't close. It was a push down plug. I didn't get to have my bath! The walls in the bathroom were dirty. When the shower water dripped on the tiles you could see black mould running down and into the bath tub. The mirror in the bathroom was peeling. We saw a bug running across the table area! We spoke with the cleaning staff and they said they would clean up the dirty tiles. We also spoke with reception. Someone was sent to our room to fix the plug in the bath tub. They didn't fix it. They removed the casing on the tub and just left it on the side. We reported this again and everything else we came across that was faulty or not acceptable. The staff were very polite and apologetic yet nothing actually got fixed. The edges of the room were really dirty. The lounge area on the ground floor is really nice and the bar is well stocked. The loos though were not very clean and you did have to queue to get in to them. Access only with a room key. The actual hotel is connected to the Manhattan Club Hotel. We used the bar on the 26th floor a couple of times. It was really nice. Upon check out we reiterated the issues that we had and staff were very apologetic and returned our deposit and resort fee. Maybe that's why a resort fee is added to these hotels. You feel like you are getting something back when in fact I don't believe a resort fee is actually that fair. Are you paying for the use of a kettle? The bar? It is listed what the resort fee entitles you to. As I mentioned, I was aware of this. Would I stay here again? Probably not, despite the great staff and fab location and cheap room rates. I understand there is a refit of the lifts going on. Not sure about cleaning and updating of the decor. Something needs to be done to improve this hotel. I think it was probably quite glamorous back in the day.

Very good location just nearby Central Park, very good service, very happy staying.

Staff was very helpful and courteous. Beautiful atmosphere. One elevator was out of service due to upgrades, which was inconvenient but should be resolved in a timely fashion. Great location for attending Carnegie Hall concert or enjoying Central Park.