Hyatt Grand Central New York

It was nice stay, very convent location. Defiantly come back again.

I recently stayed at the Hyatt Grand Central New York, and while the location is extremely convenient, right next to Grand Central Terminal and close to many Midtown attractions, the overall experience was not as positive as I had hoped. The hotel feels quite dated. The rooms, although relatively spacious for Manhattan, show noticeable signs of wear: older furniture, tired décor, and bathrooms that feel small and in need of renovation. Amenities are basic, and some essentials you would normally expect at this price point weren’t always available, which was disappointing. Service was also inconsistent. Housekeeping seemed irregular, and simple requests sometimes took longer than expected to be addressed. For a hotel with such a central position and premium rates, I expected a higher level of attention and comfort. Overall, the Hyatt Grand Central is practical if you need convenience and quick access to transportation, but if you are looking for a more polished, comfortable, and well-maintained hotel experience, you may find it falls short.

Best location!

I stayed at the Westin Grand Central for a day and service and cleanliness was below standard, so I moved to Hyatt Grand Central for 3 nights. The location was very convenient as it’s right at the top (adjacent) to the Grand Central station. The area was full of restaurants and tourists must visit places - Summit, Empire State Building, Time Square etc. In the hotel, there was a lounge on 16/F which was a good deal especially for a family as it offered continental bfast, snacks, coffee, tea and soft drinks and its charged on a per room bases. The staff at the reception and the concierge were friendly and attentive with the usual Hyatt experiences. I will return in my next visit.

The facilities are good — the gym is well-equipped and the business center is convenient, though it would be even better if the hotel offered more leisure options like a pool or spa.

A beautiful hotel with amazing service and amazing staff, housekeeping was great.