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Bekræftede anmeldelser
Placering4.1
Faciliteter4.1
Service4.0
Renlighed4.1
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Alle anmeldelser(110)
Positive anmeldelser(8)
Anmeldelser med billeder/video(3)
Negative anmeldelser(2)
Tracy
Overnattede i apr. 2024
Familie
2 anmeldelse
5.0/5
Enestående
Slået op den 8. apr. 2024
The hotel staffs are Friendly & good service , room is clean , very great location! However the room is quite small it’s suitable for 2 pax and a bit over price . Overall I was satisfied with our stayed .
Oversæt
Sally
Premium-3-personersværelse
Overnattede i okt. 2023
Forretningsrejsende
3 anmeldelse
4.0/5
Meget god
Slået op den 1. nov. 2023
Overall we are happy to have found this hotel. They are spacious compared to other in NYC. 3 single beds stated in the website because 3 of us so it's just nice to book. However, when we checked into the room the hotel provided us with 1 queen bed and 1 sofa bed. Inaccurate information given.
Oversæt
Svar fra overnatningssted: Dear Guests,Thank you for choosing NH Collection New York. We're delighted you found our spacious rooms appealing. Apologies for any confusion with the bed arrangements. Your feedback is invaluable, and we'll work to ensure accurate information in the future. We look forward to making your stay even more enjoyable.Best,Fredrick JonesGuest Relations Manager
Gæstebruger
Overnattede i feb. 2022
Forretningsrejsende
4 anmeldelse
4.7/5
Vidunderligt
Slået op den 2. apr. 2022
Great stay, great price! Amazing bed
Oversæt
Svar fra overnatningssted: Dear Guests,Thank you for your positive feedback! We're delighted to hear that you had a great stay, found our pricing favorable, and enjoyed our amazing beds. Your comfort and satisfaction are our top priorities, and we look forward to welcoming you back in the future.Warm regards,Fredrick Jones Guest Relations Manager
Svar fra overnatningssted: Dear Guests,Thank you for choosing NH Collection New York! We're pleased to hear you found our centrally located hotel convenient for exploring iconic landmarks. Despite the room size, we're glad the layout met your expectations. Looking forward to hosting you again soon.Best,Fredrick JonesGuest Relations Manager
Svar fra overnatningssted: Dear Guest,Thank you for choosing NH Collection and for taking the time to share your wonderful feedback. We're delighted to hear that you had a fantastic stay with us.Our location near the Empire State Building and Fifth Avenue, as well as the convenience of nearby subway lines and amenities, is indeed a significant advantage for our guests. It's great to know that you found our facilities to be modern and our service thoughtful and high-end.While we do not have a free laundry room, we do offer laundry services for our guests' convenience.We hope to welcome you back on your next visit to New York City, and we'll do our best to make your stay just as enjoyable as this one.Warm regards,Fredrick JonesGuest Relations Manager
Sandro
Deluxe-2-personersværelse med udsigt
Overnattede i dec. 2023
Rejs med venner
2 anmeldelse
5.0/5
Enestående
Slået op den 21. dec. 2023
Top Lage, Top Hotel, Top Unterhaltungsprogramm jeden Abend mit Jazz!
Oversæt
Svar fra overnatningssted: Dear Guests,Thank you for choosing NH Collection New York! Thrilled to hear you're enjoying our top location and hotel. Delight in the nightly jazz entertainment – we aim to make your stay truly exceptional. Looking forward to ensuring you have a fantastic time!Best,Fredrick JonesGuest Relations Manager
Svar fra overnatningssted: Dear Guests,Thank you for choosing NH Collection New York! Delighted to hear you enjoyed the corner room with stunning north and east views. We're thrilled you found our atmosphere appealing, and we hope the jazz show added to your memorable stay. Looking forward to hosting you again soon.Best regards,Fredrick JonesGuest Relations Manager
Svar fra overnatningssted: Dear Guest,Thank you for choosing NH Collection for your recent stay. We appreciate your feedback and are pleased to hear that you found the room to be hygienic and clean. We also take pride in offering amenities like a large bottle of mineral water for capsule coffee, which we're glad you enjoyed.However, I am deeply concerned about your experience with one of our front desk clerks. I want to sincerely apologize for any unfriendly or disrespectful behavior you encountered. This does not reflect the level of service we aim to provide, and it's certainly not indicative of our values of inclusivity and respect for all guests.Your feedback is extremely valuable to us, and we will use it as an opportunity to improve our service and ensure that all guests are treated with courtesy and professionalism, regardless of their background. Please reach out to directly at the hotel as l would like to personally apologize to you and gain more Knowlegde of what transpired so that we can address it properly I understand your dissatisfaction, and I hope you might consider giving us another chance in the future. We would love the opportunity to provide you with a more welcoming and enjoyable stay.Warm regards,Fredrick Jones Guest Relations Manager
Taotieshizi
Premier Deluxe-værelse
Overnattede i jan. 2024
Familie
23 anmeldelse
4.5/5
Fantastisk
Slået op den 10. jan. 2024
位置非常好,環境也不錯。
Oversæt
Svar fra overnatningssted: Dear Guests,Thank you for choosing NH Collection New York! We're delighted to hear that you enjoyed the prime location and pleasant atmosphere. We look forward to welcoming you back soon. Warm regards,Fredrick JonesGuest Relations Manager
Gæstebruger
Premium dobbeltværelse med byudsigt
Overnattede i jun. 2023
Forretningsrejsende
9 anmeldelse
1.0/5
Slået op den 30. jun. 2023
不退按金,垃圾酒店
Oversæt
Svar fra overnatningssted: Dear Guests,I'm deeply sorry to hear about your disappointing experience during your stay at NH Collection Madison Avenue. Your feedback is of great concern to us, and we sincerely apologize for any inconvenience you faced.Regarding the deposit, we understand the importance of a swift resolution. Please reach out to me directly at the hotel and l will do my utmost to assist you in resolving this matter promptly.Do note that it can take 7-10 business days for the deposit to reflect in your account due to processing times, although we understand the frustration this may cause.We genuinely appreciate your feedback, as it helps us identify areas for improvement. We hope that you might consider giving us another chance in the future to provide you with a more positive and enjoyable stay.Warm regards,Fredrick Jones Guest Relations Manager