Hampton Inn New Smyrna Beach

Memorial Day Blast A quiet stay for Memorial Day Weekend considering how busy the area was. Pools about only negative about this place as it’s very basic considering the property.

We checked out on a Monday, put all our things in car and could not go back to enjoy the pool before driving back home. Usually when you stay at a hotel you are allowed to use the amenities on day of check out. This is the first time I hear of this and I was very disappointed. Went up to front desk and spoke to Jeanine, explained that I checked out and couldn’t get into pool. She stated “no once you check out you have to leave” very uncaring and rude with her response. I explained I have stayed here many times and I never had an issue and this is the first time I hear of a hotel not letting the guest use the amenities after checking out on same day. I asked to speak to a manager, she gave me a card, I call the number on card and she picks up. I told her I just left the office and you could have just told me the manager was not in. She responded, “you just asked for card” very rude and it will be the last time staying here and recommending this place to anyone .

Great location- service was excellent no bar area but there’s a bar on the street and across from the hotel

This hotel is in a fantastic location. Just a couple of blocks to the beach. Steps away from fantastic restaurants. Hotel was clean well appointed and front desk was wonderful.

I'm unused to being charged a large fee for parking at a Hampton Inn. Also did not like getting the room next to the elevator (on the first floor). Was this because i booked through ******* rather than Hilton/Hampton Inn?

AWFUL - Charged for a rm when I tried to cancel We didn't stay tried to cancel weeks before and I was denied my money back even with insurance! HORRIBLE that you would not return our money even tho we could not stay and I tried to reschdule weeks and weeks before my stay! Then you send me a survey when we weren't even at your Hotel! AWFUL!