Sonder the Louie Apartments CBD

I’ve never had a worse travel experience than with Sonder, and I strongly urge others to think twice before booking with them. I reserved a Sonder apartment in New Orleans (May 8–12) through Sonder for a special trip with a group of 7. When we arrived, the apartment was infested with termites—flying everywhere, covering the walls, ceilings, lights, and surfaces. It was completely unlivable. I immediately called Sonder. While on the phone, a facilities staff member arrived, confirmed they were termites, and admitted, "I've seen them in other rooms, but nothing this bad." So Sonder knew this building had a termite problem but continued to rent out infested units. Then came an frustrating 1.5-hour phone call loop. The first person, they said they had another unit for me, then she disappeared. I was transferred to at least four separate people—each with no knowledge of my case. There was no alternative availability with Sonder for my group size. Eventually, I was told to cancel my reservation and rebook myself. Leaving me financially responsible. Graduation weekend in New Orleans = few options and sky-high prices. Sonder offered no real help. I called their parent company, Marriott, (thankfully more competent) who helped me find a hotel—but I had to pay out of pocket, despite Sonder’s complete failure to provide a habitable space. The next morning, I received an email from Sonder claiming "termites are common in the South and not harmful," and suggested we just turn off the lights to keep them away. These were not a few bugs that could be ignored. Eventually, Sonder refunded the original booking, but refused to do anything more—no compensation for the hours of stress, the ruined first day of our trip, the out-of-pocket hotel cost, or the fact that we were completely displaced. They "walked" us with no support or accountability. Sonder markets itself as a modern alternative to hotels—but the service is nonexistent when something goes wrong. No quality control, no ownership, no guest advocacy. I will never book with Sonder again, and I suggest you don’t either.

The apartment was beautiful and we had plenty of space for our party of 4. We wish we could have stayed longer to make use of all that was provided. The water pressure in the shower was lower than preferred, but I would still give this a 5-star review for the value, location, and other quality comforts

First time stating at a sonder property. Really liked the apartment... nice layout and decor, building was close to transportation and several restaurants and a grocery store (seemed like everything was under 10 minute walk). We had 3 bedroom, 2 bath... with kitchen and washer and dryer. Very clean. Stocked with all the necessities. I was looking for something between a hotel and an air bnb and this was it!