Hyatt Delhi Residences

A potentially great place to stay but for the terrible attitude of staff The apartments are well appointed and of a decent size. They are generally clean too with nice bedsheets. The location in Aerocity is perfect for a layover as it's close to the airport but a long drive into town if you plan on sightseeing. However, all the positives are undercut by the atrocious service - short, sharp answers and general unhelpful attitudes from some staff really put a downer on our stay. A good breakfast is served in the adjoining Andaz hotel building. A complicated walk down steps, narrow paths and courtyards - this isn't a major issue except that getting directions from the staff is like getting blood from a stone. Kashish at the front desk couldn't be less helpful if she tried. Leaving me guessing and lost in the heat. In the end, I insisted she get off her seat and show me, which she begrudgingly did. A little bit of customer service training would make the Hyatt perfect. And if directions are too difficult to describe - please put up signs.

"The rooms were clean and very comfortable, with elegant decor The rooms were spacious and clean, with amazing Views, The front desk service provided by Riya Singh was outstanding We truly appreciate your fast efficient.Had great food in the restaurant,

Check in process was slightly slow. I stayed in a 2 bedroom apartment. Very spacious. Very clean. Breakfast was fantastic. Wide variety of food. Located in aerocity a very modern new part of Delhi. Very close to the airport and also Yashobhumi.