Holiday Inn New Delhi International Airport, an IHG Hotel

I made 3 separate reservations at this hotel before my arrival because I was going to be in India longer than originally planned. I stayed a total of 9 nights. In my notes for the reservation, I asked if I can stay in the same room for the full duration. I booked a pool view twin room. When I arrived to the hotel, I made the same request, and the check-in staff ensured that I could have the same room. The room I was given only had one bed and faced a construction site. I then found out on my own that the pool was under renovation. The room also had a large crack on the window. I told the staff of the issue and requested a room change, and was told someone will come help me switch at a specified time. That did not happen. They offered no apologies. During my stay, my room key was deactivated twice (probably due to my separate reservations), the door to the room malfunctioned, the safe didn't work two times and the TV lost signal twice. Towards the end, I put up a do not disturb sign, but received an email and a phone call that wouldn't stop ringing asking me if I was sure I didn't need housekeeping. Overall, while it was not a bad experience, I felt I had too many unnecessary interactions with the staff for minor troubles.

Great hotel! I always pick Holiday Inn when heading to New Delhi!

Super convenient location near the airport—perfect for layovers or quick business trips. Check-in was smooth, staff were friendly, and the room was clean, comfortable, and well-equipped. The bed was great, shower pressure solid, and blackout curtains did their job. Dinner and breakfast at Viva were impressive—good mix of Indian and global options, with standout desserts. Facilities like the gym and pool looked great, though I didn’t have time to use them. Minor noise from the hallway and the room lighting felt a bit too cool, but nothing major. Overall, a reliable and comfortable stay with everything you need before or after a flight. Would definitely book again.