jason s
18. juni 2024
We have stayed at this hotel on two other occasions when picking our daughter up from camp. The other two stays were fine, but this one was not. Our stay on June 15th, prior to dropping our daughter off at camp, was not good. We were assigned room 124 at check-in. This is the only guest room on the same side of the hall as the hotel laundry facility. You should NOT sell this room, period. The noise from the laundry center is very disruptive; there is a regular 15-second high-pitched noise every 45 seconds that is emitted from the laundry machines when they are in use. You can even hear the housekeeping staff having conversations through the wall! The laundry center was active from just before 7:00 am until early evening. I did not request a 7:00 am wake-up call, but that is effectively what I got due to the noise coming through the shared wall. Additionally, on the evening of June 15th, when we returned to the hotel from dinner, our keys did not work, nor did the master key when the front desk staff attempted to open the door. They had to call the off-site maintenance man to come to the property to attempt to work on the lock system; it was approximately 40 minutes before he arrived. In that time I asked the front desk to enable my mobile key on my Marriott app so that I could try that, they were initially dismissive certain that if their master key did now work there was no way the app would work. WELL.... I tried the app, and low and behold, the lock OPENED! Good news after 20 mins we got in the room, bad news keys still did not work. After another 20 mins the maintenance man came, he told me the lock would have to be reprogrammed and that he could not do that until the next day. He was apologetic, but come on, Marriott, get it together; if you are going to use RFID technology, make sure it works. I was offered no compensation at check out for the noise or the key issue. The lady at the front desk the night before was very nice and tried to be helpful, but she was clearly overwhelmed as the only staff member on duty at the time. We are stuck staying here again in July when we come back to pick our daughter up from camp. I hope that visit is better than the last and more like our first two stays. DO NOT SELL ROOM 124; turn it into a housekeeping or laundry office; it is unprofessional to place a guest in a room where they can not have quiet enjoyment of the room.
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