Sol Nessebar Mare

The worst holiday of our lives! This holiday was ment to make memories and instead we had sickness and diarrhoea. The food was inedible… Just disgusting! Raw chicken, Children taking bites out of food and putting it back! Was just awful Drinks watered down, The pools are disgusting, muck floating on top of pool, there’s a constant smell of poo when sat around the mare pool. Staff so rude! We never had our room cleaned in the week we was there. The bathrooms stank of gone of maggots every morning The rooms are so old, basic nothing at all no cups no spoons no nothing! I would not go back to this place if someone offered me it as a free holiday Avoid at all costs and spend your money in somewhere else!

AWFUL. Don’t recommend to anyone. The pool is discusting,doesn’t seem to look like it gets cleaned. Food is horrendous, bathrooms smell dirty. Made people sick from the food and pool. Drinks watered down. Overall horrible wouldn’t go back even if it was free

We’ve just returned from a week at Sol Nessebar Mare. Before we left, we read quite a few reviews that made us a bit worried—but now that we've been, I think some of those complaints were exaggerated or from people with a bit of an axe to grind. So I wanted to leave an honest and balanced review. Here goes… The resort is made up of three hotels, which is great because there’s lots to see and do. We booked through Jet2 and stayed in the Mare. If you're with TUI, you’ll be in the Bay, and then there's the Palace, which is five-star and I’m guessing more expensive. I can’t speak to TUI’s descriptions, but when we booked through Jet2, it was made to seem like we would have access to the full resort, including all three hotels. This is not the case. Each hotel has its own buffet restaurant and pool, which are only open to guests of that specific hotel. However, the water park and slides are available to everyone. The queues for the slides were never particularly long, which was great. That said, I did witness some inappropriate behavior from the lifeguards at the top of the slides. One slapped a boy on the behind, seemingly to make it seem acceptable to then do the same to a young girl (who looked to be in her early teens). If you're traveling with young girls, I would recommend accompanying them up to the slides. The buffet food was always good, with plenty of variety. We had two nights in the specialty restaurants, which you have to pre-book—do this as soon as you can. We went to the Italian, which was brilliant (the carbonara was great), and the Japanese hot pot, which we didn’t enjoy. We ended up going back down to the buffet. Maybe it just wasn’t for us, but it wasn’t the nicest. The Palace also has access to sun loungers on the beach, which guests of the Bay and Mare cannot use. However, there’s a sort of sandy veranda area just above the beach that Mare and Bay guests can use. We sat there and were perfectly happy. There’s also an inflatable obstacle course on the sea for kids. If you’re visiting with children, there’s a lot for them to do. The water park has big slides for older kids and adults, medium slides (yellow and rainbow) for younger ones, and a splash pool with smaller slides and fountains for toddlers. Our 3-year-old enjoyed both the medium and little slides. There are also bouncy castles, soft play, several playgrounds, ride-on toys, arcade games, bowling, and archery. Some of these do cost extra, but typically only a few lev. There’s also a kids club, but we didn’t use it so can’t comment. The kids’ evening entertainment is the same each night—we thought it could start a little earlier (maybe 8:00 instead of 8:30), but our little one enjoyed it when he had the energy to stay up. We didn’t see the adult entertainment as we had to get our little one to bed, but we could hear it from our balcony and it sounded pretty lively—the crowd seemed to be enjoying it. Our room was a little old-fashioned but comfortable enough. We had

Absolutely disgusting hotel,the staff is mean,the room is dirty, and don't let me get started with the food ... I found several times moulded food. A lot of money for absolutely NOTHING! I DON'T recommend.

Currently staying at the hotel and have been extremely disappointed by the lack of rule enforcement by the hotel staff. Signs clearly displayed stating sunbeds not occupied will be stripped of towels etc yet 50% of sunbeds are being reserved from 08:00 onwards with no one on them until gone 12:00, Smoking and vaping is a common occurrence poolside so be prepared to breath in the secondhand smoke of others which is disgusting especially if you’re eating. Hotel stay being ruined by a selfish few and hotel staff seemingly not caring.

We stayed at Sol Nessebar Bay & Mare for 10 days with our child who has a milk allergy, and unfortunately, our experience did not meet even the most basic expectations for a 4-star hotel. Here's a breakdown of the issues we encountered: Food & Allergy Management – Extremely Poor • The hotel claims to be allergy-friendly. This is not true. • Allergen labels in the buffet are inaccurate (confirmed by kitchen staff). • The “allergy corner” includes only two plant-based milks—nothing more. • While they give you a allergy card in English and Bulgarian, it has no effect on actual food availability, and it is even hard to find person who would understand allergens written on the card. • It took five days and constant back-and-forth just to arrange a simple dish (meat without milk or much pepper). • Staff frequently confused milk allergy with gluten intolerance. • Many do not understand that butter contains milk. • Staff is generally uninformed about allergens and poorly trained. • No dairy-free ice cream or allergy-safe treats available (even margarine contains milk), not even to purchase. • We were clearly treated like the first guests ever with a food allergy, which is shocking. Room Conditions – Not 4-Star Standard • No toiletries in the room apart from hand soap (no tissues, water, or even glasses). • Only paper cups were provided; they disintegrated after one use and were never replaced – just after 5 days taken away, so you need to bring your own bottle or take paper cups from bar. • Tap water must be fetched from a shared dispenser in the hallway. • Bed linens were changed only after 5 days and multiple reminders. • We had cockroaches in the room. Hotel staff insisted they were “nature bugs just looking as a cockroaches” and offered just vacuum cleaning. We wanted to change the room, manager explained to us, that we are in nature so it is quite common that these cockroaches that just look as cockroaches are everywhere. • Balcony pooped by seagulls, never cleaned. Pool & Facilities – Misleading and Inadequate • Water in pools is only 20°C—too cold for kids. • Despite being advertised as one complex, guests from Bay & Mare are not allowed to use sunbeds or services at the Palace section (the only area with warmer pool). • Lifeguards do not supervise water slides properly—only police the sunbeds. • Sunbed availability is a daily race—by 8:00 AM, everything is gone (apart from Palace part, that is forbidden to use). • Towel kiosk hours are absurd (opens at 9 AM (when all sunbeds are already gone), closed at lunchtime and at 6 PM - so anytime it is natural to go there, it is closed), and it's often unattended as hotel is understaffed and kiosk service must go for new towels on their own. • “Lazy River” ride lacks inner tubes and rules, leading to arguments between guests. Not Stroller-Friendly • Access to the beach involves over 60 stairs in front of Mare hotel, no proper ramps. • No changing cabins, no toilets near the beach—must walk back to h