54linnn
18. marts 2024
I booked a private room, but ended up sleeping in my car because of bed bugs in my room. The evening guy wasn't helpful at all and seemed to think I could still sleep there, I did not. The day after I talked to Fran in the reception, she was very kind, helpful and service minded. She informed me that they were doing everything in their power to treat the bugs. She also refunded me for my entire stay, and paid for a new hostel. I was supposed to stay here for two nights. Fran also emailed me later to check in and to ask how I was doing. Hostel gets a 3/5 only thanks to Fran, she was a 5/5 in service!
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