Sandals Negril Beach All Inclusive Resort and Spa - Couples Only

We stayed for 10 days in the club level longshore beachfront walkout room as a couple for a vacation. It was the perfect room for us at the quiet end of the resort. While we loved everything about our stay we will miss the people the most. Employees that made their mark include sweet Monique in the coffee shop (I’m already missing my iced honey latte), Daynia who seemed to work across most restaurants and King James from entertainment team. We enjoyed walking the beach every day up to Beaches and back, stopping and talking to locals along the way (shout out to Mike and his 2 pups). We enjoyed some lobster from Iko at Fireman’s Pit, had Sledge sing us a song and daily visits from the kitties, little ginge was my favourite! Brava was most definitely our favourite restaurant! The steak was amazing. Kimonos the first night we went was great, big portions and entertaining, but a different chef the second night not so great (seemed nervous & did not engage the group and everything drenched in soy sauce). Barefoot was the most serene with great views morning and night. Sundowner took far too long to serve so we gave that a miss. The buffet was always great and staff accommodating. We did find some mixed communication from staff, for example being told we would need to pay for snorkelling if we didn’t join the exclusive Club trip (you don’t). Another staff member told us we can’t reserve front row sunbeds only butlers (you can and lots did). I was also told when I asked a staff member in the Club office as I eat gluten free just to notify the servers when I arrive at restaurants, but Daynia shared that I should speak to the culinary desk to understand the menus better. Watersports rules also not clearly explained and differ between who you speak to. Mostly though service is spot on and you are made to feel very much at home. One small niggle is that I normally enjoy daily use of a spa with my partner and we hadn’t realised they were separated male and female. We ended up going three times and on the first my partner said the steam room wasn’t working, and sauna didn’t get hot. My second time I found the steam room not to work for me and on the third neither was working. I told staff and they were aware and said maintenance were coming to fix it but I couldn’t understand why they would let me go in if they knew. We didn’t overly mind because we enjoyed lying on the beach. We didn’t use the pool at all as it was a bit too cliquey around that area for our liking as it’s very small. You can’t swim at the beach which we hadn’t realised as the area you can go in is very small but again it didn’t bother us too much. We don’t normally care for entertainment either but couldn’t help wanting to watch and King James did a good job at entertaining and getting us involved! Everyone was friendly and we felt very much at home. The staff at the excursion desk also go above and beyond trying to make arrangements that work best for you and thankfully we enjoy

We had a fabulous 8 days…highlights were the beach and water, of course. Our butler, Theda, was excellent and we requested her again. Shoutout to the Crema cafe staff, delightful. Food was delicious, we enjoyed Sundowner and Brava. Spa staff were professional and skilled.

I’ve been wanting to come to Sandals for years. With all the advertising speaking of high class service, exceptional food, etc. I couldn’t wait to go but I was disappointed. This is NOT the worst all inclusive but definitely not what they advertise or what I expected. The rooms are dated and bathrooms tiny unless you spring for a high end room which is in a newer tower. Who would know this when booking? The food is NOT high quality, overcooked lobster from the Sundowner and the breakfast buffet is constantly out of items which they are slow to replace. Instead of keeping things on hand/in stock, seems the trend is to wait until it runs out and make guests wait until they choose to replenish. This also applies at the omelette stand. Crazy, I know and we had this same experience arriving at breakfast early and later in the morning, so clearly this is their standard operating procedure. The activities are somewhat fun but DO NOT start on time and one event we attempted to attend didn’t happen at all and not one person came to make an announcement of such. The entertainment staff overall is extremely engaging. You will see them throughout the resort. Ruth is part of the entertainment staff and is a pleasant, beautiful young lady and a wonderful dancer. I will say overall, my sister and I had a nice time and though there are a number of staff members who stood out, there are many who could use training in smiling and simply greeting guests. No one wants to pay Sandals prices and be made to feel as if they are bothering staff because their attitude presents as if they choose to not be bothered. Also, my sister is deathly afraid of cats and they were all over the Barefoot which is a restaurant located on the beach. These cats literally come to the table and climb on the side of the seat. You will also encounter them as well as extremely aggressive birds who will grab food from your table while you’re eating. This is at the Bayside Grill where they hold the breakfast buffet. The staff members I would like to highlight are Asha-Lee, this young lady is amazing. Attentive, engaging and seemingly looking for a way to assist. She works in food service which is a waste, she is clearly concierge material as she seeks to assists guests with matters outside of her area. Andre “Brice” young man, super engaging, beautiful smile and makes you feel welcome. There was not a time he saw us and did not interact. Jhanelle held it down at the bar and even when busy, managed to speak and not allow guests to feel ignored. While on the bar, this is another area that needs to be improved upon. Why does every bar NOT have cold, bottled water but all through the day you see staff pushing cases of water around, they can’t all be going to the rooms, but this again speaks to what I mentioned earlier, don’t restock before you’re out, make the guest wait to then bring them a warm bottle of water in the heat or simply say you’re all out. The same was experienced with certain alcohol