Gardenia Pyramids Hostel

Had a horrible night because of this accommodation! They asked my partner and I for a marriage certificate because we looked/are muslim. We explained to them that this rule only applies to Egyptians and that we were not. They refused to let us in although we had paid and it was the middle of the night and we just needed some rest. We waited to see if they could find us a place to stay, but they promised no place would accept us and even joked slightly about it. The receptionist told me the owner would promise me that if I would find a hotel that'd let me stay he would compensate me every penny. After that a large group of tourists arrived. The receptionist asked us to leave the reception area while we were trying to sort out a stay for the night (mind you we arrived around midnight and it was already 4am). The reason for leaving the area was so we would not disturb "tourists" as if we were any less. Racism all throughout our experience overall. Do not recommend the place at all!!

Worst place i have ever been. First of all there are no rooms with pyramids view, regardless they claim on booking that they have one. Second thing is - they ask you immediately to cancel your booking online and you will sort out everything on spot. In that case we lost Genius discount, and we dont have proof to complain on Booking. Yes, its our fault but we were tired from the flight, it was late in the evening and we didnt think about the "consequences" of canceling the reservation. They claimed "Free airport transport", then on the last day they said "well, its free only for picking you up, not dropping you off", but on *********** it doesnt say specifically, just that the airport transport is included in the price. Dirty rooms and corridors. Disgusting kettle for coffee. They even asked us to give them back because they didnt have enough for other rooms. I assume if we were not in the room, they would have entered without our consent. No safe box. Bland breakfast. The staff behaved like they have never seen people from another countries. Everytime we were going in or out they were staring like we are aliens. The fake pyramids view rooms made us make the reservation. Never ever again.