Esmeralda Praia Hotel anmeldelser

Hotel com boa estrutura mas deixa a desejar em vários aspectos. O apartamento só era limpo após pelo menos duas solicitações. O banho da noite era sempre frio, pois não tinha água aquecida. No check out cobraram por despesas que não foram realizadas, fazendo extorno do valor cobrado a maior após reclamação.

As refeições deixam a desejar : não são bem temperadas , falta mais variedades ,os garçons ficam te observando para que você saia logo da mesa acho isso uma falta de etiqueta , o funcionário da recepção foi arrogante comigo . enfim tem algumas falhas ,mas o pessoal da recreação e bem animado.

Voltarei futuramente ao hotel. Quase nada a reclamar, salvo o chuveiro do banheiro que é bem fraco, mas dá pra relevar.

Minha estadia foi incrível, tudo muito agradável desde a recepção!

Tudo muito bom

Foi muito maravilhoso

Excelente estadia!

I was disappointed to see that 90% of the workers were male, like the rest of Natal. While the music was fantastic and we appreciated Maxwel's thoughtful attention, overall, we didn’t find the experience enjoyable. I would not recommend the kid's club for non-Portuguese speakers.

If you value your money and inner peace, do not come here. From the start, the experience was bad. The hotel is in survival mode and do not even turn on air conditioning in the lobby!! This is northeast Brazil in the summer (32ºC / 90ºF) and the lobby is as hot as it could be. This is supposed to be a 4-star hotel. The hotel as a whole is dated, very far from its prime 10 years ago. It requires serious renovation work to come back to life again; given how tightly they’re operating it, I doubt this will happen anytime soon. In the meantime, they sell a false, past image that quickly vanishes the second you enter the hotel. The service team committed a serious mistake that made me rate it the lowest. I requested relocation to a new room (another drama). The told me to wait for a day; in the interim, they assigned my room to someone else and actually provided room keys to them with our things still inside and without telling us beforehand! This is the 4-star hotel they sell. It caused a lot of headache to get a new room. Awful experience. Beach. By the same token, they sell a beach that does not exist anymore. The beach configuration (Ponta Negra beach) completely changed since the sea reclaimed most of the beach (During high tides, there’s no beach left). The preposterous “solution” by the local authorities was to start doing beach landing a few months ago. It is really sad to see the beach like this, it was a wonderful beach for bathing. Now the sea is treacherous and the sea floor is full of stones. Very sad. We had to drive 20 min north to get to a good beach. If I need to drive to go to the beach, what’s the point of getting a seaside hotel like this? If you seek quiet, beware. The quiet rooms are in the back. The more expensive rooms, with direct sea view, are at mercy of very, very loud music and entertainment coming from the pool area. awful. All in all, terrible experience. I’m not coming back and recommend all to not come to this hotel.

Hotel is more family oriented and economic friendly. The staff is 10/10 and had many options to eat (all inclusive bf, lunch and dinner). The only issue was that the rooms could have been upgraded. For the price we paid, it is a real bargain. But I can see how people can not give it 5 stars. Kids running around, outdated bathroom and loud music until 10pm are not for everyone but they were fine for us. Gym could be a lot better. It was in a 10x15 room with outdated machines.

Amazing hotel,good location.Food was excellent,lots of choice,specially deserts.Staff very friendly. Beautiful beach ,great swimming pool. Rooms are big,comfortable beds .Family friendly hotel.Every night has live music also fitness class in a pool every morning. I will return next time ❤️

MATHEUS ROCHA E JONATHAN MELHORES DO ESMERALDA Hotel muito Piscina mto boa Comida mto boa Estadia mto boa Realmente esses atendentes são bons demais Gostamos muito Frente à praia Recomendo ir ao old five

Al llegar nos tocó una habitación ruidosa ya que estaba frente al Club Kids y del otro lado la piscina y Restaurante, solicitamos cambiar y tuvieron la amabilidad de hacerlo de inmediato. Nos ubicaron en una habitación mucho más grande y alejada del bullicio. El hotel es impecable, con excelente ubicación frente al mar y la propuesta gastronómica es super completa y variada y rica.Un golazo la merienda de cortesía ,un 10!!!Todos los empleados son muy amables y serviciales felicitaciones a todo el personal.Cruzando la calle hay un supermercado muy completo y a 2 cuadras en subida la calle principal con muchos negocios y shopping. Si van con niños o desean diversión hay actividades permanentes y show en vivo. Si quieren descansar de la música y movimiento constante no recomiendo primer piso o habitaciones qué den a la piscina o el mar. Luego de la obra realizada en la playa , el mar es muy violento en Ponta Negra , a cuidarse del oleaje!!! Recomiendo realizar paseos en buggy o 4x4 a dunas son increíbles, divertidos y con mucha adrenalina sumado a bellos paisajes. Pasamos unos hermosos días ! Gracias!!

El hotel es un 3 estrellas solamente, las habitaciones son pequeñas, antiguas, el baño diminuto. Las instalaciones en gral son de otra época (la decoración, manteles, servilletas, etc) La comida es abundante pero de calidad y variedad media. En momentos donde el hotel estuvo lleno el personal era escaso y poco entrenado por lo que esperamos muchísimo para que nos tomaran el pedido de bebidas y otro tanto para que lo trajeran. La comunicación con el personal fue compleja ya que no hablan castellano, tampoco ofrecen hablar inglés, y no hacen mucho esfuerzo para que se les entienda. No tiene servicio de playa, solo ofrecen toallas. Teníamos habitaciones con vista al mar y balcón….pero al estar en un primer piso daban directamente a la pileta donde había gente hasta tarde y con show en vivo ( de muy mala calidad) hasta las 22hs por lo que fue imposible disfrutar la vista. Destaca la merienda que está incluida en la media pensión y la ubicación que es excelente para Ponta Negra.