Canyon Cove Hotel and Spa

They still use cable tv, dont even have netflix. No internet. No hot water for coffee and no complimentary drinking water. Broken elevator but to be fair the room is spacious.

Too bad there’s no real Spa, No Massage Place, No Steam Room 🧖, No Sauna. Not even Unlimited Change of Pool Towels. What’s the essence of being a Luxury Canyon Cove Hotel & Spa? The word SPA should be remove. I’m so disappointed specially each bathroom that I tried in our room which I booked in the Superior King Room, the drainage of the bathroom I can smell the sewer and the shower head sucks, the bathtub doesn’t drains properly. They don’t have much food choices on their buffet and they don’t have fresh fruit juice only sugary and just flavoring stuff. Lack of WIFI Connections, Bad signals or Phone Receptions. Despite all of these they have good security and the receptionist are accommodating and doing their job well. The pool size are huge with separation for kiddie pool. Well at least the kids enjoyed the pool and they have little playground 🛝. Good for family outings and gatherings. Not really for relaxing and pampering. They need to do a lot of fixing in this place. So instead of continuing staying in this place until one more night, we decided to do early check out and just leave this place and not finishing our stay which is supposed to check out the next day.

The check in process took 1 hour! There were long lines and 5 staff at the reception. There’s something wrong in their system for the check in to take too long. It’s our first time to encounter this problem in checking in at a hotel. I hope they can address this immediately because there were a lot of complaints by other guests too. Some rooms were not ready because they were still cleaning it even though it was already check in time. Check out also took 30 minutes. There were only 3 staff at the reception that time. As for the breakfast, they serve rice, longganisa, sausage, egg, pancake, salad and bread. Hope they can improve it as well The pool and beach were good.