The Ocean Club, A Four Seasons Resort, Bahamas

To start with, whenever we travel, we almost always stay at a Four Seasons hotel—unless there isn’t one available, Four Seasons is our top choice. I’ve never encountered so many issues at any Four Seasons property. This hotel has had issues you rarely see even at other lower level hotel. Our family of four came here to celebrate my eldest’s 8th birthday, (we are still on the property), and we booked a one-bedroom suite. First, I have to say, the view is absolutely stunning—breathtaking. Every restaurant at the Four Seasons has amazing food; even my picky husband couldn’t stop praising the flavors. However, I am extremely disappointed in this Four Seasons hotel. Within the first 24 hours of our stay, several issues arose. First, while washing my face in the morning, I noticed the sink plug wouldn’t open, causing water to pool up. I had to manually pry it open to let the water drain. Then, during lunch, I discovered that the avocado in my tuna bowl was blackened, which immediately put me off finishing my meal. We mentioned the issue with the blackened avocado to Ramesh, one of the butlers, who immediately reported it to the hotel. I must say, Four Seasons truly excels in this regard—the communication among their staff is exceptionally smooth. Whether it’s about food or room service, they ensure that everyone is promptly informed of any issues we encounter. Shortly afterward, Tess, the Assistant Food & Beverage Manager, approached me to apologize and assured me that our dinner celebration for our child that evening would go smoothly. With her reassurance, we felt confident it would be a perfect evening. In the evening, which was meant to be a special birthday dinner for my child, we had reservations at Dune. But as the kids came back from the hotel pool to shower, we found there was no hot water. I called the front desk for assistance, and after waiting over half an hour, we finally had hot water. As the kids used the bedroom shower, I used the one in the living room, only to come out and find the entire bathroom flooded. I had to call for cleaning. By the time we were ready, we were already half an hour late for our dinner reservation, and the kids were starving. Arriving at Dune, we encountered an even more shocking experience. First, the server didn’t introduce himself. My husband ordered a steak but was given neither a fork nor a steak knife. He asked the server once for a fork and received it but no steak knife. Starving, he waved for the server while attempting to cut the steak with a regular knife, making for an awkward scene. Since our meal was delayed, the kids were exhausted by the end, so we decided to pack the leftovers and take them back to our room to eat after they went to bed. Then, the most unbelievable thing happened: in this restaurant, supposedly helmed by a Michelin chef, the server handed us four containers without asking if we’d like him to box up the food for us, then turned around and walked away. My husband and I lo

We had a delightful stay at this excellent hotel. The staff and service are exceptional. The staff was so friendly, welcoming and eager to do whatever they could to make our stay enjoyable- from Marcus our Butler, to Brishard from Room Service, to the groundskeepers, beach and pool staff... they made us feel like this was our second home. Food was delicious, and we especially enjoyed the conch salad and fritters. I am quite picky about these as I grew up in the Bahamas, and they were so fresh and well made. The beach is clean, safe and uncrowded. The water was clear and refreshing. The pool was wonderfully warm even in November. This is a quiet, relaxing hotel and perfect for rejuvenation. The toiletries were very luxurious, the beds super comfortable, the rooms with lovely views. Of special note is the large pool overlooking their Versailles gardens. Wow, what a place for a special event! Also note that if you want to go to the water park at Atlantis, it is complimentary with your stay. We thoroughly enjoyed celebrating our anniversary here and cannot wait to go back!

I stayed with a group of top executives form my company and booked a dinner reservation the the Dune on the evening of October 4Th for a serious and important business discussion. The live music was so loud and our table so close to it that is was impossibe to have a conversation. Whend asked to move our gorup to an empty section of the restaurant much further away from the live music the answer of the manager and Hotess was repeatedly 'sorry this is not possible' even though it would have been as simple as moving a couple of empty tables to that arear. The ttitude of the Manager and Hostess of the Resaturant seemed to be "if you do not like the table we have given you, tough luck, we will do nothing to accomodate your preference"