Hilton Garden Inn Nashville Airport

DON'T BOOK HERE. SAVE YOURSELF THE TROUBLE. Nashhaus needs to overhaul their booking system. Arrived on a late Friday evening to find multiple waiting in the lobby because the hotel had overbooked/double-booked several rooms and left people stranded. I called earlier in the week to confirm my booking but apparently that did not matter. I never even got a straight on what was happening because I could not get a straight answer from the staff member at the front desk. We were basically told that we weren't going to get a room and had to drive around a busy friday night in a tourist town attempting to find a room like beggars at the inn. The worst part is they had apparently been dealing with this issue all day and definitely had time to call me and tell me that they were not going to have enough rooms. Nashhaus did not apologize or attempt to give a refund. I will be disputing with my bank and will never book with Nashhaus again.

Wow, please if you read this do not stay at this hotel. Absolutely no management, no one takes responsibility for any issues , you can't get a room key because "system down " it has been a week with today's technology not acceptable no staff to attend to your room you have to go to front desk and ask for washcloths and towels front desk will tell you we are working on it dillingently but walked into managers office one person just relaxing . Not concerned at all about conditions of this hotel stay elsewhere we are changing hotels as we speak

Very disappointed with my stay at this hotel. I booked the hotel for two nights 5/7 to 5/9. The booking was for 3 adults and a toddler and the confirmed booking was for one 2-queen bed room for 2 nights. After driving 17 hrs. straight from PA to TN and at time of check-in at 5/7 night, I was told only 1-king-bed room was available. I have no choice but to take it as I desperately needed rest. I did not gave the lady at the front desk any difficult time for this issue, but simply request for a rolling bed for room and change to a 2-queen-beds the next day once a room is available. The lady at the front desk told me they have roller bed. Now the frustrating part: 1 hour after checked in, at 9pm, no roller bed. The room phone doesn't work, so I checked with the front desk lady again in person. She directed me to another guy for help; 30 minutes later, this guy brought me a baby cradle. I explained to him that I need a roller bed that sleep an adult and he said he'll take care of it. 1 hour later, at 10:30pm, I checked with the front desk lady again (in person as room phone does not work), she said the guy is out and she will check with him again when he returns. I waited until 11:30 pm, no news. At that time, I knew that those people are pulling my legs. I went to sleep with 3 adults and a toddle on the same bed. The next day, the day shift front desk person was able to move me to a 2-queen-beds room. At checked out on 5/9, I was charged $40 more than my confirmed booking price. Info: Booking confirmation number: 3252329238