Gæstebruger
21. december 2024
Worst check in experience despite having an advance booking and 100% advance payment. First it was abnormal delay in check in almost 30 minutes , thereafter reception very bluntly refused for a request for two adjacent rooms despite having vacancy. Staff doesn't understand Hindi or English properly ( at least the staff who attended us) House keeping worst by IBIS standards. For a towel both days we had to request , if a double occupancy room is taken it should be equipped for two persons. They claim 15 minutes smile service , but every service well beyond 15 minutes. All issues shared to Training Head Ms.Neha who was available at lobby on checkout day. Only brownie point was security lady Ms.Sadhna who was very courteous and who helped us immensly on our Nashik city visit itinerary and recommendation for food joints in Nashik, thanks to her.
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