WAQOO NaritasanMonzen

Great location (20min distance from airport), great service(ryokan style, english speaking employees, taxi reservations), great amenities including onsen items and fridge drinks (contemporary beers and high quality sake, coffee, traditional tea), great outfits, great breakfast, great nearby restaurants, great price, great hygiene EVERYTHING IS GREAT

My one-night stay at this hotel was nothing short of frustrating and disappointing due to blatant deception and cheating. Despite booking a superior suite twin room advertised as a special deal on Trip.com, the ordeal began at check-in. The front desk couldn't initially locate my reservation, causing unnecessary stress after a long journey. When they finally found it, they claimed I had only booked for one person, despite the room clearly accommodating two. To add insult to injury, they forced us to pay an extra 33,000 yen for the additional person for one night, despite Trip.com's lack of options for adding more guests. This deceitful tactic not only left a sour taste in my mouth but also highlighted the hotel's lack of integrity. It's appalling that they would resort to such deceptive practices, essentially cheating guests out of their hard-earned money. Furthermore, the onsen experience was subpar, with just one small bath that is excessively hot. It's clear that this hotel prioritizes deceit over customer satisfaction. I strongly advise against booking their supposed "special deals" on Trip.com, as they are nothing more than a ploy to deceive unsuspecting guests. Save yourself the frustration and avoid this dishonest establishment at all costs.

Room and Service were excellent, the meals were great too! Would highly recommend for a relaxing holiday