The Avenue Inn

A Bad taste was left in my mouth for more than two reasons the good and the staff member I came across at check out. Hotel is lovely rooms are great but a bad test left in the mouth after trying to comment on an issue with the food to the staff member on duty at check out. We had the unfortunate experience of eating in the restaurant. Food was was below par so had mentioned this to waitress who did nothing. My meal was not touched I ate only the garnish. On checkout The staff member asked how stay was “if you don’t want to know don’t bother asking@. Because when I replied that the food was terrible, but the room was great. I got a lecture on their policy. If food is not a customer satisfaction it is Goodwill to refund or not charge them. I mentioned this to the staff member on duty on my checkout and got lectured how he been in the industry for over 15 years and he knew all about how to treat people well I can tell you he didn’t a simple. Yes I’ll take that on board would have suffice And he wouldn’t put a customer offside. Resulting in This customer writing a bad review, courtesy goes a long way in hospitality and I think he needs to learn that. I understand that they only refund when customers ask for it. My comment was why should a customer ask for it? Goodwill would be bad food we won’t charge you for it. He couldn’t understand that, he just kept telling me their policy was a refund Would’ve been given if I asked for one my comment was why should I have to ask for one and I got his comment back in my face you didn’t ask for a refund. I should’ve just said give me a refund now instead of getting the lecture. So sad that a staff member could’ve been the manager for all I know can ruin a customer stay by simply not listening. So recommendation stay for the room, not the food.

Lovely stay! Family run…the food in the restaurant is amazing!! The couple who own it were friendly and fun to chat to; they were lovely with our little boy. The cabin was immaculate and had very comfortable beds. Best place to stay in Naracoorte!

This is a lovely place to stay. It is a Family business with very friendly people. Great recommendations on what to do locally. Great decor recently completely refurbished and very clean. On-site restaurant a real bonus and a good range of tasty local food. Really enjoyed my stay.

I ordered the grilled salmon with quinoa, chargrilled capsicums, roasted beets & broccoli, which was amazing. I ate as slowly as I could, as each part of the meal was truly delicious. The owner and the staff are warm and inviting people. A lovely outside area too.

Some of the dishes was really awesome. However the server Rose mess up our evening. We ordered a bottle of red wine but she served 1 glass instead. When i told her i wanted a bottle, she was unapologetic and was upset with us. She gave me the bottle of wine that she opened to serve us the glass of red and insist that the botttle is newly opened and ask us to accept the bottle. She is not apologetic at all and have a long face when we were unhappy about it. Still we accepted the bottle of wine since we did not want to spoil the evening. Finally when the bill came, they charge us for chilli flakes 3 times when only 1 serving came. And when we ask for chilli flakes they did not inform us there were extra charges for it as well. Again it was late and i didnt want to make a big scene hence i paid and left. I highly recommend everyone not to visit this premise as they overcharge items and attitude is not good. When i came home to review the bill once again, my husband who ordered the red wine inform me the bottle of wine was only 35 and not the 60 that they charged. It was a house pour and not a vintage one that they claim and serve. Highly recommend everyone to check their bill carefully before payment. We will never visit this place ever again. I highly recommend everyone to do the same

We stayed at The Avenue Inn for one night with our family of four ( 2 adult son’ of 21 and 24 year old) The apartment is very clean, modern but also very cozy. The small garden was nice, gives you a chance to enjoy the sunshine. We had a wonderful stay. The best value for money! Only thing we missed was an oven dish, but we bought one and left in behind so for one house that problem is solved. If you are looking for a good place to stay in Naracoorte I can highly recommend The Avenue Inn.