Grand Hotel Capodimonte

靠路邊 ，比較吵，酒店設施老。但是很乾凈， 設施齊全舒適。 酒店比較老 環境可以。早餐單一。 但衞生， 很歐洲。

Tutto perfetto a partire dall'accoglienza alla reception, personale gentilissimo

這家酒店不錯，服務很到位。靠近一家教堂，環境優雅。服務員態度很好，早餐也不錯。因離市中心有一定距離，特別適合自駕的朋友。

La struttura è in una zona di napoli (peraltro molto bella) non lontanissima dal centro ma con i mezzi la sera è molto molto faticosa raggiungerla e anche un po’ isolata. Durante il giorno invece passano molti pullman Se dovete soggiornare qui conviene noleggiare un veicolo. Il personale è molto gentile, professionale disponibile Abbiamo fatto colazione e il servizio è discreto con orari molto buoni (dalle 7 alle 10). La camera con bagno è spaziosa ma la sera disturba un po’ il rumore del passaggio delle macchine ecc La struttura è in linea generale è buona. La pulizia è appena sufficiente

We were booked in wrong Grand Hotel Capidimonte should have been Sorrento not Naples. This place is awful. The location is terrible on a duel carriageway with no footpath. The room was disgusting and we couldnt even unpack as I knew I couldnt sleep there. The staff however were helpful & helped us get to the train station to get to Sorrento. Please dont look at the 4* reviews on Tui as a lot of the good ones are for the Sorrento hotel which is nothing like this.

I booked this holiday in Naples as my wife has always wanted to visit the nearby site of Pompeii and it was her birthday wish. The only hotel offered on the TUI app near to my wife's birthday was The Grand Hotel Capodimonte, a 4 Star hotel. On arrival at reception there was a very strong smell that I recognised as a damp plaster smell. We were given room 208 on the second floor. The damp smell was even stronger in the room. Room 208 is quite large with one window in the bathroom and one in the bedroom. The windows were very high so it wasn't possible to reach them or see through them without standing on a chair. The shower had a lot of black mould on the sealant and the tiles had lots of grout missing, the desk was very battered and well past it's best. My wife was going to unpack but we couldn't reach the rails in the wardrobe as they were approximately 9 feet high. We decided to freshen up and have a shower. This proved to be very uncomfortable because there was no cold water, either to the sink or shower. So we had to shower/wash and bush our teeth using hot water. Day 2 We got up to go for breakfast. Personally I like a cooked breakfast so I opened the one small cooked breakfast tin and I was horrified by what they expected people to eat, there was something that I believe they were serving as "bacon" (please see the picture) it was in a cold slimy white liquid and there was very little red meat in there, it was all fat. Next to that was some tiny sausage looking things that looked like they'd been there for months, the next was some yellow liquid that I believe they were calling "scrambled eggs" I watched someone attempting to put it on his plate, it poured aff the ladle with a consistency of porridge. This food wasn't fit to eat, it was cold and it looked vile. So I thought I'd have a slice of toast (all hotels do toast, right?) wrong! No toaster and no bread. There was absolutely nothing on that table that I would consider as a suitable breakfast. My wife tried one of the sweets and a cup of tea, she said it wasn't very nice but better than the nothing I had. Day 3 Breakfast was exactly the same, in fact I would put money on it, it was exactly the same bacon and little sausage that I saw the day before because nobody ate it and it looked equally as vile. The yellow stuff (scrambled egg?) did look slightly less watery. This was when I took the pictures. I also took the pictures around the hotel of the crumbling plaster and very dangerous roof top terrace, that was partly blocked off by red and white tape. I contacted TUI to complain and TUI asked me to choose 3 hotels from a link they sent me and they would try to get me moved (at my expense!) I picked 3 hotels with the same 4 star rating only to be told they weren't contracted to TUI so they couldn't get me moved. I complained again and said if you can't move us, get us home because I simply couldn't say in this derelict slum any longer. I was asked to pick 3 different hotels, which