Lopota Lake Resort & Spa

It’s was a beautiful resort, They have many swimming pool and many restaurants and many activities 😍👍, but the resort far from the city:)

Such a lovely place with good staff , food is excellent, service is very high quality, cozy rooms , it’s like a paradise, must visit !

הגענו אתמול קיבלנו חדר קטן בלי מיטה לילדים למרות שהזמנו חדר משפחה גדול עם 2 מיטות . אין מזגן, אין מגבות, אין מעלית, אין מקרר. המלון לא מטפל בבעיות וטוען שהוא כרגע בבעיה ואין לו מה לעשות. המלון גם מאשים את ספק השירות וטוען שהוא רימה אותנו בנוגע לחדר. כרגע יש פה הפסקת חשמל כללית - פשוט בזיון. נאלצנו לנסות לישון עם הילדים במיטה, בלי להתקלח ( כי אין מגבות ) ולפתוח את הדלת בשביל אויר - וככה זה נשמע ( מצורף וידאו ) לא ישנו כל הלילה - סיוט. לא מומלץ! We arrived yesterday We got a small room without a bed for the kids even though we booked a large family room with 2 beds. No air conditioning, no towels, no elevator, no refrigerator. The hotel does not address the problems and claims that it is currently in trouble and there is nothing it can do. The hotel also blames the service provider and claims that he cheated us about the room. There is currently a general power outage here - We had to try to sleep with the kids in bed, without showering (because there are no towels) and opening the door for air - and this is what it sounds like (video attached) Not recommended! just a disgrace. We haven’t slept for a minute, completely awful Not recommended!

Exelent things aside of problematics ones. The kids have fun if they can trable along to the waterpark. The wiew and the saide walk of the lake with the duks are explendid. A lot of swimingpools.The food is allways similar but the restourantes are good, whats meens extra money for the bacation. What have been writed on other rewiews is mostlly acurated. Spaces rooms but The kids room was far on the corredor, what can be a problem with little children. We had espesifide that on the reservation. We saw a few familllies white the same problem. A big problem -not hot water at rush hours, erround 19-21. We got from the gess service everry think we ask, like more tawells or extra toilerpaper. An overall fun bacation, dont think i will came ever back.

We recently stayed at this resort and were quite disappointed with the overall experience. The ATV tour offered through the hotel was poorly managed. The instructor didn’t give a proper safety briefing, didn’t check if participants understood how to operate the ATVs, and rode far ahead without monitoring the group. The situation felt unsafe and unprofessional. Medical support on-site is extremely limited and very basic. Also, ATVs in Georgia are typically not insured, so in case of damage, you’ll be expected to cover the costs yourself — and don’t expect much empathy or assistance from the staff. Service overall was underwhelming. The staff seemed very young (around 14–15 years old), and unfortunately, this showed in their lack of experience and professionalism. Food-wise, avoid the full board option. We were served the same dry chicken, rice, and potatoes every day for six days. Everything felt overcooked and reheated. Thankfully, the restaurants inside the resort are much better — tasty food, good prices, and a pleasant atmosphere. We were surprised by the lack of hospitality and guest care, something we expected to find in Georgia. Unfortunately, this was our first and likely last visit.

The resort has a beautiful and well maintained territory- everything is thoughtfully designed. The pools are great and the aquapark is a lot of fun. There is a large number of stuff throughout the property, which helps keep things running smoothly. There are a lot of activities: horses, bicycles, wine tasting and so on. However, there were also a few disappointing aspects. The service is very very slow, we had to wait more than an hour and a half for room service. Very few staff members understand English which makes communication difficult. If something goes wrong - the food isnt good or you wait too long , or even if the waiters make a mistake- the usual response is "sorry", with no real attempt to fix the issue or offer compensation ( it doesn't apply only to waiters, but to the majority of the staff). We were left with the impression that costumer satisfaction isn't always a priority.