Lopota Lake Resort & Spa

It’s was a beautiful resort, They have many swimming pool and many restaurants and many activities 😍👍, but the resort far from the city:)

הגענו אתמול קיבלנו חדר קטן בלי מיטה לילדים למרות שהזמנו חדר משפחה גדול עם 2 מיטות . אין מזגן, אין מגבות, אין מעלית, אין מקרר. המלון לא מטפל בבעיות וטוען שהוא כרגע בבעיה ואין לו מה לעשות. המלון גם מאשים את ספק השירות וטוען שהוא רימה אותנו בנוגע לחדר. כרגע יש פה הפסקת חשמל כללית - פשוט בזיון. נאלצנו לנסות לישון עם הילדים במיטה, בלי להתקלח ( כי אין מגבות ) ולפתוח את הדלת בשביל אויר - וככה זה נשמע ( מצורף וידאו ) לא ישנו כל הלילה - סיוט. לא מומלץ! We arrived yesterday We got a small room without a bed for the kids even though we booked a large family room with 2 beds. No air conditioning, no towels, no elevator, no refrigerator. The hotel does not address the problems and claims that it is currently in trouble and there is nothing it can do. The hotel also blames the service provider and claims that he cheated us about the room. There is currently a general power outage here - We had to try to sleep with the kids in bed, without showering (because there are no towels) and opening the door for air - and this is what it sounds like (video attached) Not recommended! just a disgrace. We haven’t slept for a minute, completely awful Not recommended!

This is quite a remarkable resort in a country still trying to free itself from the long shadow of former Soviet domination. The setting is pristine, with a beautiful lake and extensive grounds. There are multiple recreational options available and multiple dining choices as well. Service is first rate. I was there while visiting Georgia’s wineries, and it was well situated from that perspective too.

We recently stayed at this resort and were quite disappointed with the overall experience. The ATV tour offered through the hotel was poorly managed. The instructor didn’t give a proper safety briefing, didn’t check if participants understood how to operate the ATVs, and rode far ahead without monitoring the group. The situation felt unsafe and unprofessional. Medical support on-site is extremely limited and very basic. Also, ATVs in Georgia are typically not insured, so in case of damage, you’ll be expected to cover the costs yourself — and don’t expect much empathy or assistance from the staff. Service overall was underwhelming. The staff seemed very young (around 14–15 years old), and unfortunately, this showed in their lack of experience and professionalism. Food-wise, avoid the full board option. We were served the same dry chicken, rice, and potatoes every day for six days. Everything felt overcooked and reheated. Thankfully, the restaurants inside the resort are much better — tasty food, good prices, and a pleasant atmosphere. We were surprised by the lack of hospitality and guest care, something we expected to find in Georgia. Unfortunately, this was our first and likely last visit.

The place is stunning — the château is beautifully designed, with tasteful interiors and a truly refined atmosphere. However, the entire experience was ruined by a basic organizational flaw that could easily be fixed but hasn’t been addressed. I came with two friends who had booked a wine tasting. I’m the driver and don’t drink, but I intended to go to the restaurant, have lunch, and wait for them — contributing to the venue’s revenue through food. Upon arrival, I was told that just to enter the premises and wait in the restaurant, I had to purchase a wine tasting — even though I made it clear I wouldn’t be drinking. This makes no sense. Why isn’t there a simple guest fee or some kind of alternative? Forcing a wine tasting on someone who doesn’t drink feels absurd and disrespectful. It’s a real shame that such a beautiful, well-crafted place has overlooked such a simple but essential aspect of hospitality.

We had planned a special family vacation at this hotel to celebrate my father's 70th birthday—a meaningful occasion we were all looking forward to. Sadly, just before our trip, my mother suffered a sudden and serious stroke, forcing us to cancel our plans and focus on her urgent medical care. We immediately contacted the hotel, explained the situation in detail, and requested some form of consideration—whether a partial refund, credit, or even just a gesture of understanding. Despite the nature of this emergency, we received no response or acknowledgment, and absolutely no willingness to accommodate or even discuss the issue. We were not looking for special treatment—just a basic level of empathy in a truly difficult moment. The lack of compassion and customer care was incredibly disappointing, especially given the circumstances. This experience has left us deeply disheartened. I would urge anyone considering this hotel to be aware that if something goes unexpectedly wrong—especially something as serious as a medical emergency—you may be met with silence and zero support. We expected better.