Hôtel Mercure Paris la Défense Grande Arche

I book by trip and already paid by online. But when i am check in (mid night) the guy ask my credit card and ask around 300 something EURO. As i remember he ask for deposit. But after 3 days i left the hotel and check my credit card transaction, i see there is any debit on that day. I hope the hotel will GIVE BACK MY MONEY. I will always follow up this until i get back my money.

設施：酒店很新，還有些裝修的氣味 衞生：新酒店，衞生很好 環境：離車站不遠，會聽到相關噪聲 服務：前台哥倫比亞籍的小姐姐很熱情且漂亮

I’m disappointed by this hotel majorly.. the photos when booking looked absolutely beautiful and I was looking forward to staying here however upon arrival we found out we were in a building a bit further down the street which wasn’t a problem. We entered the room and the photos are nothing like the actual room. It was clean but was quite dark and dingy there was plaster all over the walls where they had covered holes but not sanded down or painted back over.. again not too much of an issue but definitely what we had expected when booking. I also ended up covered in bites from bed bugs. I returned home today and I’m still covered in them. It is so noisy in the hotel and the streets surrounding during the night, there is no air con so we had to sleep with the windows open which made it even noisier. The walls and beds vibrate from the metro and the lift coming up and down the floors. Definitely wouldn’t be returning.

Dear Accor Customer Service, I am writing to formally express my deep dissatisfaction with a recent stay at one of your properties, Mercure Paris La Défense Grande Arche, which fell far below the standards I expect from the Mercure brand and the Accor Group. As a regular and loyal guest of Mercure hotels, I was appalled by the experience I encountered during this stay. The air conditioning in my room was not functioning, and when I approached the reception for a solution, I was met not with professionalism or concern, but with rudeness and complete indifference. The only response I received was, "open the window", which is an absolutely unacceptable and dismissive approach to a basic comfort issue in a hotel of this category. This is not just about a technical fault—it’s about poor customer service, lack of empathy, and a complete absence of accountability from your staff. I have come to expect a certain level of hospitality and care when staying at Mercure properties, and this experience was the exact opposite. This incident has left a very negative impression and has made me seriously question whether I should continue choosing Mercure for my travels. I demand an explanation for this lack of service, and more importantly, I expect concrete action to be taken. At the very least, I request appropriate compensation for the discomfort and disrespect I experienced. I trust you will treat this complaint with the seriousness it deserves and respond promptly. No.PHWLFQRV

It was fine but expensive for the standard of the room and service. Area under shower unit had not been finished and very noisy due to construction work and the metro.

Travelled to Paris with a friend as they had never been. Booked this property through Accor All. Excellent location in Nanterre, 8m from Etoile and other important locations. We arrived early Friday morning, and Wendy immediately checked us in to leave luggage etc etc. The room was well furnished on the 7th floor. The decor is fine and my bed very VERY comfortable. **I have already rebooked for August 2025. All in all, a brilliant visit. A very special mention to Mathilde, who is an asset to the hotel for all the emails and help prior to my arrival. Thank you team and A Biēntot Greg P