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Bekræftede anmeldelser
Placering9.5
Faciliteter9.4
Service9.5
Renlighed9.5
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Negative anmeldelser(40)
Abeer&Lana
Deluxe-værelse med 2 senge
Overnattede i jul. 2024
Familie
1 anmeldelse
10.0/10
Enestående
Slået op den 1. sep. 2024
Easy booking and check-in at the hotel even when arriving late, the place is very clean the staff is very friendly even when I don't know the Chinese language they helped me especially the employee Daisy she is nice and excellent she helped me book a taxi and went with me to get a Chinese SIM card and then went with me to the bank it was great to deal with her she speaks English and translated for me she is a really wonderful person, also they take good care of children and room service they have excellent responsiveness, there are excellent services and a shopping center near the hotel I was glad to stay for three days.
Oversæt
Svar fra overnatningssted: Dear guest, thank you very much for your feedback. We are delighted to learn that you have experienced a convenient booking and check-in process, a clean environment, and friendly and helpful staff service at our hotel. We would like to express our special praise and gratitude to employee Daisy for her outstanding work performance, which is definitely a source of pride for our team. Looking forward to serving you and your family again in the future.
Eddy Candra
Superior-værelse med 2 senge
Overnattede i nov. 2023
Par
9 anmeldelse
10.0/10
Enestående
Slået op den 31. dec. 2023
The hotel decoration is very beautiful, simple and atmospheric. Xiao Yang and Xiao Dong have a very good service attitude, they are very enthusiastic and considerate. This is the reason for coming back to stay here again.
Oversæt
Svar fra overnatningssted: Dear distinguished guests, thank you for your support and recognition. We will maintain a high level of service as always, and look forward to your next visit.
Gæstebruger
Superior-værelse med queensize-seng
Overnattede i maj 2024
Rejs med venner
24 anmeldelse
10.0/10
Enestående
Slået op den 29. aug. 2024
Staff were helpful as usual. The location is great for boardgaming and wargaming at the Forge.
Oversæt
Svar fra overnatningssted: Dear guest, Thank you so much for your serious feedback and appreciation for us! We are pleased to learn that the helpful spirit of our team as well as the location can be of great benefit to your strategy game journey. We understand that it is essential to create an environment with a fun and relaxed atmosphere for you. Thank you again for your encouragement and feedback. I wish you happy every day!
Anonym bruger
Superior-værelse med queensize-seng
Overnattede i sep. 2024
Solorejsende
154 anmeldelse
10.0/10
Enestående
Slået op den 20. nov. 2024
Great experience as usual. Good location and value for money.
Oversæt
Svar fra overnatningssted: Thank you for your affirmation and support! Glad you are pleased with our location and value for money service. We are committed to providing an exceptional stay experience, and your valuable feedback will inspire us to continuously optimize our services. In order to better meet your needs, if you have any service suggestions or questions during your stay, you are welcome to contact our team at any time. Looking forward to the opportunity to serve you again in the future and continue to provide you with an experience that exceeds expectations.
J Fade
Deluxe-værelse med queensize-seng
Overnattede i mar. 2024
Par
10 anmeldelse
7.0/10
Slået op den 14. apr. 2024
Every time I’ve stayed in this hotel and gotten the breakfast the coffee machine has been broken. For four months. So just go for breakfast outside. Otherwise the rooms are clean.
Oversæt
Svar fra overnatningssted: We are very sorry for the inconvenience. We have informed the relevant departments to deal with it as soon as possible, hoping to bring you a different experience next time.
Gæstebruger
Deluxe-værelse med queensize-seng
Overnattede i maj 2024
Forretningsrejsende
1 anmeldelse
9.5/10
Vidunderligt
Slået op den 5. jun. 2024
Great location, lots of food options nearby, new, clean and comfortable.
Oversæt
Svar fra overnatningssted: Thank you for your recognition.It's a great honour to meet you.Looking forward to your next visit.
Daryll
Superior-værelse med queensize-seng
Overnattede i dec. 2023
Forretningsrejsende
4 anmeldelse
7.5/10
Slået op den 14. jan. 2024
Should have provided teaspoon.. there wasn’t any utensils for me to stir my coffee…
Oversæt
Svar fra overnatningssted: Thank you for your advice. We have given feedback to the hotel leadership. Sorry for the inconvenience. I look forward to bringing you a different feeling next time.
kenneth tamang
Basic-værelse med queensize-seng
Overnattede i okt. 2024
Solorejsende
5 anmeldelse
8.0/10
Meget god
Slået op den 1. dec. 2024
It was good
Oversæt
Svar fra overnatningssted: Thank you so much for the affirmation! We are always committed to providing excellent service and your satisfaction is our greatest privilege. To ensure that every visit exceeds expectations, we listen to every feedback and constantly optimize the experience. If you have further suggestions on any details or need our assistance, please feel free to let us know. Looking forward to bringing you a great stay again.
Gæstebruger
Deluxe-værelse med queensize-seng
Overnattede i aug. 2024
Familie
6 anmeldelse
10.0/10
Enestående
Slået op den 1. okt. 2024
Good 👍👍
Oversæt
Svar fra overnatningssted: 尊敬的賓客,您好!感謝您選擇南京星儷辰酒店。欣聞您對本次入住體驗表示滿意,這是我們的榮幸,也讓我們更有動力為您與更多客人創造難忘的星儷辰體驗。再次感謝您的分享,並真誠期待您再度光臨體驗我們更多的產品與服務。讓我們常在您心!
Gæstebruger
Superior-værelse med queensize-seng
Overnattede i jul. 2022
Forretningsrejsende
3 anmeldelse
10.0/10
Enestående
Slået op den 27. aug. 2022
service very good
Oversæt
Svar fra overnatningssted: 親愛的賓客:非常感謝您對星儷辰的選擇,也十分榮幸我們的服務人員能得到您的肯定。我們將堅持不懈秉承服務至上理念服務於每位賓客,星儷辰酒店全體員工期待您的再次光臨~
Svar fra overnatningssted: 尊敬的客人,非常感謝您對我們的熱情評價和推薦!我們深感榮幸能為您提供如此滿意的住宿體驗。您的滿意是我們最大的動力,您的建議和反饋更是我們不斷進步的寶貴財富。我們期待再次為您服務,讓每一次的週末都充滿快樂和驚喜。再次感謝您的光臨與支持,希望您能常來常新,發現更多酒店的美好之處。祝您生活愉快,一切順利!
Svar fra overnatningssted: 尊敬的客人,非常感謝您抽出寶貴時間為我們留下如此詳盡而積極的點評。我們團隊深感榮幸,您的滿意是我們最大的動力。對於早餐和特色菜品,我們很高興您對鴨血粉絲湯和陽春麪的喜愛,我們會繼續努力保持並提升品質。感謝您對停車場服務和酒店整體服務的肯定,我們將持續優化服務流程,確保每一位客人都能享受到周到的服務。我們期待再次為您服務,希望未來能有機會讓您體驗到更多升級後的服務和設施。再次感謝您的寶貴反饋,祝您生活愉快!
Svar fra overnatningssted: 尊敬的賓客,非常感謝您在繁忙的清明假期選擇入住我們酒店,並對我們的親子房、設施的便利性、寬敞的客房、個性化設計以及周邊的便利性表示滿意。我們對此表示由衷的感謝與讚賞。針對您的評論,我們很高興通過這次體驗,我們的設施和服務能夠滿足您和您的夥伴們的需求。您的認可是對我們團隊辛勤工作的最大肯定,我們將不懈努力,為每一位入住者提供超出期待的服務。再次感謝您的評論與寶貴建議,我們期待您下次的光臨,為您打造更為完美的住宿經歷。如果您有任何需要改進的地方或有任何疑問,請隨時與我們聯繫,我們將全力以赴為您服務。
Svar fra overnatningssted: 尊敬的客人,我們對於您在入住期間遇到的問題深感遺憾,您寶貴的意見對於我們至關重要。針對您反饋的不舒適體驗,我首先代表酒店向您表示深切的歉意。請接受我們的誠摯歉意與感謝攜程在您遭遇困境中的幫助。1. 房間清潔問題:非常抱歉衞生沒有達到您的期待,我們收到您的反饋是已立即對您的房間進行衞生整改,也在給您積極處理問題,並且給您多種處理方案,但最終未達成一致。2.外賣服務延誤:對於外賣服務未達到您的期待,對此我們深感內疚。外賣正常都是以外賣員送達時間來用機器人配送,高峯期時外賣都在排隊,等待時間會稍微長一點。3.在您退房離店後,房間地板有多個煙洞燙傷,也因沒有給您較好的入住體驗,並未讓您給予相應賠償。在此也感謝您對星儷辰酒店的選擇,祝您生活愉快!
Svar fra overnatningssted: 非常感謝您的肯定與支持,我們很榮幸能為您提供滿意的服務與舒適體驗。對於您的寶貴建議與反饋,我們深感榮幸並深受鼓舞。特別感謝您提及的便捷位置與周到服務,這些都是我們努力的方向。關於房間,我們一直着重於清潔與空間利用,確保每位賓客都能享受到寧靜的休息時光。電視的投屏功能與現代化設施也為您的住宿體驗增色不少。再次感謝您的選擇,您的滿意是我們前進的動力。我們期待着為您或您的親友下一次的光臨提供更加卓越的服務,繼續努力,提升每一個環節,讓您的每一次旅程都成為難忘的體驗。