UrCove by HYATT Nanjing Downtown

Service : excellent as i arrived at the midnight they chat me tho to ensure my whereabout. Mr Wang- King even gave us breakie coupon for 2 pax. Thats a very kind of you. Thank you Location : near xinjiekou line 2 but you have to walked for 15-20 mins, the nearest one is line 3 tianfuyuan walked for 8-10 mins Cleanliness & amenities : pretty clean, smart toilet, smart yifeiyifei🤩 Overall staying 3 nights here is pretty nice.

I had a good stay at UrCove by HYATT Nanjing Downtown. The double bed guestroom was comfortable and the hotel provided a pleasant experience overall.

The hotel seemed a little lack of maintenance and was a little rundown despite having researched that it recently had a renovation two years ago. The walkway towards my room was full of heavy smoke which made the air very thick and hard to breathe. The lighting in my room wasn’t very bright, they would do better to slightly fix it. Good was that during the day, daylight could seep into the room and make the room slightly brighter. The toilet was good, bright, well ventilated and clean. Location of the hotel is somewhat convenient as it is in the middle of Nanjing.

The hotel location was close to Xinjiekou and between 2 Metro stations. Joyce helped us check in and was very helpful during our stay and tried to make our stay as pleasant as can be. She even helped move us to a room with a street view as our original room faced another building. Some improvements can be made by the hotel management: 1. Lobby can be made more attractive. It's outdated and not really welcoming. 2. The food display had barely anything displayed. There was even a plant that needed watering. 3. I found the coffee machine needing some TLC and the water dispenser nearby. 4. The chef can be more pleasant. 5. The space outside the hotel can be cleaned up, the planter boxes are in disarray and even have withered plants. Even the chairs and tables outside can do some TLC. 6. The cleaning lady accidentally took our small pillow even on the first day she properly placed it on the bed after fixing our bed. The good thing is that the bedsheets were still waiting to be picked up, and they were able to recover the pillow. If it were not for the warmth of the rest of the hotel staff, it would be hard to recommend staying here. I hope Hyatt Management does more to take care of the hotel property because your staff can only do so much. We booked this hotel because of the high rating, and we were disappointed, to say the least.

During our stay at this hotel, we were truly impressed by the thoughtful service and excellent amenities. The location is fantastic—convenient and close to everything we needed. The rooms and facilities were spotless, making our stay incredibly comfortable. One of the unexpected perks was the free self-service laundry, which was a great bonus, especially for longer stays. What really stood out was the hospitality of the staff. We mentioned how much we enjoyed the local snacks, and to our surprise, they packed some for us as a parting gift when we checked out. It was such a kind and personal touch that made our experience even more special. Overall, we highly recommend this hotel for its cleanliness, convenience, and warm hospitality. Would definitely stay here again!

Had a good stay at the hotel and where nicely welcomed by Faye during our check-in. Highlight was the breakfast we got on top of our stay. Room was really good, all amenities included and refilled for the second day. Location of hotel good to get around in Nanjing for tourist visits.