Tarraleah
16. august 2024
My third stay at this hotel, but I think it will be my last because on my second and third stays I've experienced progressively worsening bad service from what had been a good experience on my first stay. This time, as with the second stay, staff were unfriendly and unwelcoming (except only for the bellhop, who was very professional). This time, the focus of the check-in staff person was to make a point of highlighting the room rate even though I had already paid, and then when I arrived at my room, the door was open and another staff person was locking the refrigerator even though the room description had included refrigerator and I had wanted to use it. It turned out that this was because the fridge contained minibar items and I would need to pay an exorbitant 500 RMB deposit if I wanted access. This means that the hotel does not trust its guests, behaviour that I might expect in a 2-star hotel, but not one that promotes itself as being 5-star. There had also been no mention of the deposit requirement in the hotel listing information when there should have been because international travellers won’t normally be carrying that amount of RMB cash. So I told them to remove all of the minibar items and take them out of the room so I could use the refrigerator. People weary from long-haul flights just want a friendly, welcoming, and hassle-free hotel experience that allows them to rest and relax, but this no longer happens at this hotel. So, I no longer recommend this hotel, and when I next pass through Nanjing Lukou airport, I'll be trying one of the other airport hotels.
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