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Bekræftede anmeldelser
Placering8.1
Faciliteter8.0
Service8.3
Renlighed8.2
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Gæstebruger
Mini Room (Special Promotion)
Overnattede i okt. 2024
Familie
7 anmeldelse
6.5/10
Slået op den 12. nov. 2024
Door was opened intentionally after clean-up by staff, shocked when return to room after the trip, risk to be suffer from burgers or lifters.
Oversæt
Svar fra overnatningssted: Dear Guest, Thank you for your review of the hotel! We are deeply regretful for your experience during your stay at our hotel. The will certainly make timely improvements and enhance service quality. If there is anything we did wrong, please point it out, and we will make corrections. If you have suggestions, we will take them into consideration. We hope you can book our hotel again next time you visit, so we can have the opportunity to apologize. We forward to seeing you again!
JanvdMeij
Mini Room (Special Promotion)
Overnattede i sep. 2024
Solorejsende
4 anmeldelse
6.5/10
Slået op den 28. okt. 2024
Great location nearby downtown and the metro station. Unfortunately, the hotel is quite noisy with very thin walls. The rooms are clean in general, although it sometimes smells like cigarettes (especially in the elevator).
Oversæt
Svar fra overnatningssted: 尊敬的賓客您好!感謝您選擇入住肯定觀美酒店,入住期間有任何問題都可以打電話到前台,會第一時間幫您解決,隔音的問題可能是隔壁説話聲音有點高,由於是假期人員較多可能比較吵鬧,非常抱歉,可以打電話到前台,我們會讓工作人員去善意提醒,所以對每個賓客提出的問題我們都抱着有則改之的態度。正是您的督促和指點讓我們不斷改進。祝您生活愉快
Hamburger Hannikins
Modern Classic Double Bed Room
Overnattede i jun. 2024
Par
3 anmeldelse
8.5/10
Meget god
Slået op den 24. jul. 2024
The hotel was quite convenient to walk to the busy street and shopping malls.
It was quite sad that the TVs were not in working condition on the day of my arrival. The other vacant room also had network down.
Breakfast were limited choices and there were no coffee available.
Oversæt
Svar fra overnatningssted: 尊敬的賓客您好!非常感謝您對本酒店的肯定。對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!
Svar fra overnatningssted: 尊敬的賓客您好!感謝您選擇入住肯定觀美酒店,很抱歉在您入住的的時候發生這些問題,但是酒店前台並沒有接收到你的反饋和問題,如果入住房間發現有任何的問題或者意見都可第一時間致電前台電話,我們會讓工作人員去幫你處理,以便及時為您解決問題,關於您説的寄存問題,酒店工作人員應該跟您説的是在貼有字的門後面,抱歉我們應該給您把門打開幫您把行李放進去呢,我們沒做到五星級酒店的幫拿行李服務抱歉哦。。然後不知道您是出於什麼心理,既然住着如此不合您的心意為什麼要續訂這麼久,您退房後要求酒店賠償,跟您協商您要求退您兩天房費,您這邊是訛詐不成給差評是嗎?小店委屈啊。最後您到前台來續住出門的時候都是笑嘻嘻的,怎麼到了這裏這麼兇呢?唉又又又一個讓人深思的問題呢!!!!
Svar fra overnatningssted: 尊敬的賓客您好!感謝您選擇入住肯定觀美酒店,入住房間發現有任何的問題或者意見都可第一時間致電前台電話,客房有任何問題或發生問題的第一時間都會處理好,無論什麼時間都有24小時保安處理,如果進去房間第一時間不滿意,酒店會同意退款不會收取任何的違約金,至於寄存行李都會前台也會提醒貴重物品不寄存,如果對這一點不滿意,那衹能説酒店周邊也有很多星級酒店可以選擇,可能比較符合你的要求,我們也會很尊重你的選擇,我們是經濟型酒店可能不太符合你的要求,當然酒店也會及時改進和提高服務質量,有任何不對可以指正出來,我們也會有則改之無則加勉。同時希望您為人處世多一些寬容,善待他人善待自己,世界就會美好很多哦。希望期待再次光臨!