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Bekræftede anmeldelser
Placering4.1
Faciliteter4.0
Service4.2
Renlighed4.1
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Gæstebruger
Mini Room (Special Promotion)
Overnattede i okt. 2024
Familie
7 anmeldelse
3.2/5
Slået op den 12. nov. 2024
Door was opened intentionally after clean-up by staff, shocked when return to room after the trip, risk to be suffer from burgers or lifters.
Oversæt
Svar fra overnatningssted: Dear Guest, Thank you for your review of the hotel! We are deeply regretful for your experience during your stay at our hotel. The will certainly make timely improvements and enhance service quality. If there is anything we did wrong, please point it out, and we will make corrections. If you have suggestions, we will take them into consideration. We hope you can book our hotel again next time you visit, so we can have the opportunity to apologize. We forward to seeing you again!
JanvdMeij
Mini Room (Special Promotion)
Overnattede i sep. 2024
Solorejsende
4 anmeldelse
3.2/5
Slået op den 28. okt. 2024
Great location nearby downtown and the metro station. Unfortunately, the hotel is quite noisy with very thin walls. The rooms are clean in general, although it sometimes smells like cigarettes (especially in the elevator).
Oversæt
Svar fra overnatningssted: 尊敬的賓客您好!感謝您選擇入住肯定觀美酒店,入住期間有任何問題都可以打電話到前台,會第一時間幫您解決,隔音的問題可能是隔壁説話聲音有點高,由於是假期人員較多可能比較吵鬧,非常抱歉,可以打電話到前台,我們會讓工作人員去善意提醒,所以對每個賓客提出的問題我們都抱着有則改之的態度。正是您的督促和指點讓我們不斷改進。祝您生活愉快
Hamburger Hannikins
Modern Classic Double Bed Room
Overnattede i jun. 2024
Par
3 anmeldelse
4.2/5
Meget god
Slået op den 24. jul. 2024
The hotel was quite convenient to walk to the busy street and shopping malls.
It was quite sad that the TVs were not in working condition on the day of my arrival. The other vacant room also had network down.
Breakfast were limited choices and there were no coffee available.
Oversæt
Svar fra overnatningssted: 尊敬的賓客您好!非常感謝您對本酒店的肯定。對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!
Svar fra overnatningssted: 尊敬的賓客您好!感謝您選擇入住肯定觀美酒店,入住的的時候發生這些問題,但酒店前台並沒有接收到你的反饋和問題,如果入住房間發現有任何的問題或者意見都可第一時間致電前台電話,我們會讓工作人員去幫你處理,以便及時為您解決問題,客房的衞生和床品我們都是一客一換,並且每天都有專人檢查衞生等情況,如果有不當之處可隨時告知前台讓阿姨再打掃。希望有任何不對可以指正出來,我們也會有則改之無則加勉