New Hotel de Lives

Très bel établissement d’extérieur, bel établissement d’intérieur, chambre sans extravagance . Nous avons voulu dîner le soir, 4 fois le serveur est passé devant nous sans nous adresser la parole pour nous installer. Nous sommes partis ailleurs. ATTENTION , la taxe de séjour à Namur et de deux euros à peine, 1,25 € d’après Internet, L’Hotel se permet de prendre une taxe sur la taxe de 4 euros par personne au lieu de 1,25€. ILLÉGAL ET ABUSÉ malgré que je leur fasse remarquer. Petit déjeuner correct, mais il ne vaut pas plus de 11 €, donc de 14 € est un peu abusé aussi.

The hotel only has staff when the adjacent restaurant is open. That means that after 10 in the morning one can NOT get a cup of coffee as the machine has just been cleaned. And thats just a minor detail. We stayed for three nights over the weekend, and friday and saturday we went to bed around 23pm. Already it sounded like a party going on on floor 3, until at least 2.30 AM. Constant moving of furniture and loud footsteps on wooden flooring almost without a pause. For 85 euro a night I like to be able to get sleep, especially in a hotel. Otherwise it sounds more like a hostel and then this pricing is way off balance. I would be less bothered if I can get a coffee after a bad night sleep. In the evening we were not allowed to buy drinks to take these upstairs. Not even plastic cups... All in all: this hotel is very poor in service and quality, and because of hotelstaff having their own parties at the top floor also very noisy. -in the night the cap of the wall plug right behind the pillow of my girlfriend just fell off and thus 240 volts was exposed just like that. Serious electrocution could have taken place. We are still thinking of official ways to drop a complaint at any office responsible as the manager had a chance to react but did not till today. It looks like it is not important enough. -dont open the drawers of the bedsides, they fall off. -inspect the toiletpaper, we had to get some from our car in the middle of the night as it seemed to be forgotten. All in all we feel mislead, and badly treated as the staff was incapable of handling complaints at the reception.

Les photos du site ne correspondent pas a la réalité. L'hôtel n'est pas propre, la chambre est minuscule et le mobilier abîmé et usé. Une vilaine odeur vous accompagne pour monter les escaliers. Grosse déception pour un cadeau bongo WE de charme. Cela a précipité notre départ.