Eseriani the Hotel

I went with a number of clients to Naivasha for safari at Hellsgate National park. We later drove to Eseriani for late lunch. Dispite of the fact that we came late, the management still gave us a chance for lunch. Very organised and clean hotel.

The food has improved. Self-service of the food has been implemented to my satisfaction. However, service needs improvement. Long lines for tea and food are common. They need to increase the service points. The service points that dont have long lines are reserved for foreign 'white' guests. Some waiters are rude as they give you instructions on where to sit.

Was wonderful staying with you all other services were amazing but the hotel needs to get a lift. The food was also great. Shoutout to glory for the warm reception. She was very kind and receptive....

Good hotel but it's brand is fast being eroded by the tainted RUDE and very unprofessional reception staff - one in particular called Nancy.. very HORRIBLE customer service! My family and I were visiting from Diaspora during the Summer holidays and we regretted picking this particular choice. Stay away for your sanity and peace of mind! Management if you listening, take the necessary steps to salvage the credibility of this establishment. Some customer service training / retraining may hopefully make a difference. With many other beautiful and competitive options around, we'll never consider this place again. Adios!

This hotel was beyond my expectations, the staff are warm and friendly, the rooms are clean and spacious. I appreciated the the large work table, the internet connectivity is fast and most of all it's affordable! The meals are tasty and a quite a variety for breakfast.

We went for teambuilding in Naivasha as colleagues.Quite an awesome hotel,beautiful,warm,friendly staff and really good food.I would reccommend it any day.They have a beautiful field where we carried out out team building activities.