The Landmark Suites Westlands, Nairobi- Next to Westgate Mall

酒店就在Westgate mall旁邊，步行100米，mall裏有家樂福, KFC, Subway 和必勝客，滿足日常需求，

設施：非常陳舊 衞生：非常一般房間升級比較大，但洗手間特別小 環境：周圍環境可以mall 比較集中 服務：前台服務態度一般，晚退房按一天算

Not a good choice before 2027 First, the hotel should have put a big post on their website, warning people that the hotel is next door to a big construction site, that is so noisy that you were hardly able to have a conversation in your room or in the reception. Every day except Sundays they will work from 8am to 5 pm. We booked a superior apartment suite with two bedrooms for three people. At arrival the apartment had a total of 2 towels, NO cups, NO glasses, NO plates NO utensils or other kitchenware. After complaining, we were brought 3 of each. The aircondition in one of the bedrooms did not work. The fridge did not work and was not suitable for food. I complained and a technician came and looked at it, but could not repair. He came back the next day but could not repair. He came with a colleague the third day, but they could not repair. On day four I asked to talk to the manager, because I was annoyed. The manager was not able to talk to me, as she did not feel so good. The reception happily told me that they could move us to another room, as they were not able to fix the fridge. We accepted that, and we were moved to another apartment. This of course had no towels or kitchen stuff, so we started from scratch again. I asked for a compensation or discount, but was told that it was not possible, as my booking was made online (BS). Overall the worst hotel experience in 15 years. The construction is over by the end of 2026, but noise is the least of the hotels problems.

Fantastic facilities, great location. Staff attirude was great, no careless, always available and around. Superior value-for-money. Our expectations were low due to damaged ratings but only minor items behind 4-5* suites - sound isolatiion to outwards not perfect, aircon not at top performance and WiFi not stable.

My experience at Landmark Hotel I had a wonderful stay. Timely Services and staff were supportive.