Gæstebruger
12. oktober 2024
We booked two Super Deluxe rooms at The Palace Belvedere, Awagarh Estate, Nainital, for ₹6000 per night. Unfortunately, we were extremely disappointed with our experience. The rooms we were allotted were old, shabby, and in poor condition. The ceiling and walls were dirty, the bathrooms had broken fixtures, and the rooms were incredibly smelly. When we requested a room change, the lady at the reception, dressed in a saree, was shockingly rude to my father. She curtly informed us that we would have to stay in the assigned rooms and that no refund would be issued, regardless of any complaints we might have. This level of customer service and the condition of the rooms were far below expectations for the price we paid. I do not recommend staying here.
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