Chevron Fairhavens

My wife and I, ***** with another couple, chose the Chevron Fairheavens for our Valentine's Day getaway. Unfortunately, the experience fell far short of our expectations. Firstly, the hotel's location is extremely difficult to access. The approach road is incredibly steep, making walking impossible. A vehicle is absolutely essential, and even then, the incline is so severe that we were concerned our car might roll backward at times. While the hotel boasts a heritage feel with its predominantly wooden construction, the property is poorly maintained. The wood has lost its luster, and the overall impression is shabby. This, combined with the lack of an elevator, makes it unsuitable for senior citizens, as navigating the steep, creaking wooden stairs to the upper floors is challenging. Upon checking in, we discovered dirty, stained bedsheets. Furthermore, the room lacked basic amenities such as a dental kit, shampoo, and conditioner. We were informed that these are only provided upon request, a policy we found unusual and inconvenient. The creaking wooden floors were another issue. Our walking around disturbed the guests below, a ridiculous situation that essentially meant we couldn't move freely in our room. To add to our disappointment, the female receptionist was unfriendly and dismissive, even smirking when we raised our concerns about the bedsheets. The bathroom near the dining hall was also dirty and poorly maintained. The poor service extended to room service as well. Despite the advertised last order time of 10 pm, the room service boy, Devendra, insisted we eat before 9 pm as that was his closing time. He repeatedly pressured us when we placed our order and, without any prior notice, delivered the food to our room at 9:15 pm, well before we expected it, simply because he wanted to leave. With no other room service staff available, we were left with no choice but to eat then. This was incredibly frustrating and disappointing. Overall, the Chevron Fairheavens is significantly overpriced for the quality of accommodation and service it offers. The poor maintenance, lack of basic amenities, and pushy, inconsiderate room service, combined with the difficult access, made it a truly disappointing experience, and I would certainly not recommend it.

The stay was excellent, staff was very humble and supportive. One more thing i want to add that the food's taste and quality was awesome.

Pathetic experience. A bid no from my side first of all hotel is at so steep that even our cab driver say no to take us at that height after paying extra amount and request we reached the hotel they gave us the very small room as we book deluxe room shown in make my trip the room was very small even we 2 feel very suffocated there after discussion on reception they agreed to change the room on next day as they say no room are available right now on next day when kids-wit us want to eat something we ordered food from outside as hotel boy say they ll not take order after 10 pm but as soon our ordered deliver there is some person gaurav sharma says this food is not allowed in hotel premises if you wish u ***** with kids can have it outside hotel in chilling winter when we denied and say it's veer cold outside we can't he aa yelled at as and almost fight with us in argument s as if his goal is to just win this fight after the intervention of make my trip the issue is resolved but. So a big no from my side.

I booked this hotel 6 months ago and was accompanied by 40 pax but I found the food as most excellent and the service was good and regarding ambience, though it's in a dense market area you can cherish a view of the lake and mountains without the bustling city noise. Coming from a dense city to this British Era building was a soothing effect. Would surely recommend and if I talk about the room, every room has a different dimension and interior.

Old english wooden villa with excellent lake view and natural greenery around. 10 min uphill from the hustle of mall road with pick-and-drop facilities

We had a great time there. Stay was good and all the services were nice. Overall good experience. Thanks mmt.