TeoJeffrey
4. november 2024
Poor advertising by Trip.com.
Room does not come with cleaning but wasn't clearly stated at the booking page.
Only found out on day 2 when room is not cleaned up. Hotel reception articulated that the room does not come with cleaning. Both hotel and platform are playing the blame game and not taking responsibility.
Lodged a complaint to trip.com and was awarded a compensation of 1000 trip coins, which doesn't solve the problem of room still not being clean 🤔
Please fix your communication and service recovery, trip. You can keep the coins for yourself.
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