Harmoni Suites Hotel

Dirty with cigarettes butts all over in a non smoking room, went to pick up one of the butt stuck near window ledge , and threw in dustbin, the next day housekeeping took photo of rubbish bin with one cigarette butt and I was accused of smoking, the hotel wanted to make me pay penalty of 1 million rupiah cause found a cigarette butt in rubbish bin as evidence shows that I’m smoking, but I retaliated and told it was a butt found at your hotel window ledge which I threw in the bin…. till now still waiting for their response…

We are family of 4 (2 adult & 2 kids age 11 & 12). We requested for connection room, but we were so surprised that the hotel only have 2 connection room which is at level non-smoking room and level smoking room. We stayed 4D3N and we have to separate the kids sleep with us each other's. Firstly, they sent us to level 5, the window facing building opposite the hotel look like empty and running down, so scary so i asked them to change for us, lucky they still have available room for us at level 3 facing the road. The food was ok ok for me and family. every day different kinds of food. but not much western choices. The room was spaces and have kind of smell, maybe the carpet smell. but ok still acceptable. The service was good. asking for extra pillow, rubbish plastic, clean the room change the bed sheet etc. The location walking distant to Nagoya Hill Mall. Took grab to BCC mall, Mega Mall all nearby. Grab/gojek is so fast and Easy in Batam. It a good experience for us. after all we did have fun in Batam.

Good place to stay. Strategic location. Clean and comfortable.