Oceans One Resort

Worst experience the room was horrible. I called Trips customer service and they did not help. My stay was horrible the room made my wife sick. We left a day early. Worst experience and Trips representative did not care. I was told they would give me $40 . I used to love trips app. I recommend strongly please avoid trips app with booking a room . The customer service will not help you they didn’t care about me or my family

what the sigma The vents were dusty and dirty asl The ceilings has disgusting ahh mold on it The door handles for the king sized bedroom weren't even properly screwed on and is missing for the bathroom The sofas has rips on them And the table is dirty The only good thing abt this hotel is the pools and the outside design This hotel could've have soooo much potential 💔💔 Not coming back here again 😭 the stay was okay though

First arrived check in was 4pm, we arrived 5:15pm still had to wait get into room at 6pm. The room is so damaged mold nasty walls, ripped current, couldn’t use murphy bed mattress was nasty including the 2 queen mattress. Stains felt honestly like sleeping on box spring not comfortable at all. We had no choice but to stay or go home. Next day went to beach came back around 12pm and no water take shower. Was not made aware of. The next day fire alarm went off around 11pm at night some kind of electrical issue elevators. Went front desk ask what was wrong they had no clue that the alarm was going off in building to get out. Please first arrive while waiting check in 3 ppl checked out because the conditions of the room. On top of others complaining asking for refunds and to be moved. Just run far far away from this place. County needs shut it down start over. This use be 5star luxury hotel. Just find somewhere else stay its not worth it