Sand Dunes Resort & Suites

today my id was expired and I had already booked my room for next night. my boyfriend was kicked out of my room with less than an hours notice and locked out of room, with not even all of our belongings while I was at work!!! no one at this hotel had the decency to inform me of their decision that they wouldn't except my expired ID and I needed to leave ASAP. and I had to get my refund from 3rd party sales Trips.com which said this booking would not be offering any refunds!! still waiting to hear back from them on refund!I will never go back there and would never recommend them to anyone after the rude people I had to deal with today!!!

The overall stay was good but what I didn't like was how after we paid in full for our room prior to going we got a list of rules. I nearly freaked out becajse it was not a friendly email at all. I really wanted a refund.

The air conditioner did not work in the first room we were in, so we had to pack the car back up to drive to the registration office. We were given a new room and the new keys did not work, so we had to once again load up and drive to another building for a new key.