Xplore by Active Life

Nothing very new to tell since all the previous reviews say it all. The price is too high for the service. The best aspect of this hotel is its closeness to the slopes. The rooms are so-so, the lack of hooks is astounding for ski-oriented accommodation, the beds aren't particularly comfy, the breakfast isn't super good nor well supplied, there's hardly any WiFi reception anywhere, the common spaces are chilly, and let's not talk about the onsen. The staff do try hard to make a difference, but meaning well doesn't always cut it. I'm still a bit disappointed by being offered no meaningful commercial gesture after agreeing graciously to switch rooms at the manager's request; in retrospect, as I'm writing this review, a ¥700 bottle of wine I didn't ask for made me feel a bit cheap. I ended up offering it to the staff during check-out. We decided to ignore all the previous comments because we organized our trip late and are usually easy to please. But quite frankly, I don't understand why some issues haven't been fixed yet, even simple ones such as adding WiFi repeaters and adding hooks in the rooms.

Worst place I have ever stayed. Avoid this place at all costs. Nothing works and as far as I can tell they have just splashed paint on some walls. Lift does not work, safe in room does not work. Buffet breakfast was like a school camp, ski hire is not here but actually down the road, spa/onsen no go, internet is on and off. The pictures do not show what it actually is like. It has the feeling of being an abandoned hotel that is attempting to reopen, Reno’s happening throughout the hotel. There is clear ice all over their stairs between 4-6inc deep and no one maintaining access. Great way to hurt a guest when accessing the dry room. Faulty towers at its best. The only up side is the Thai receptionist who has done everything in Her power to help. As for the Australian staff zero help just like Australia, pay up and don’t complain!

Lift does not work. Public bath does not work. TV does not work. WIFI does not work. Unsafe basement that is dark and dingy. No chairs in room. No phone in room to access the reception. No drinking water provided nor water coolers. There is a safe box in the room that reads "Please do not use the safe". Walls and ceiling are peeling and poor condition. No water supply on 2 January (cannot flush toilet). Aside from Preaw and Nim who tried their best to address the many failures of the hotel, the other staff are lazy, disinterested, not helpful and with "just can't be bothered attitude". Do note the dinner buffet at 4500 Yen is the same price as the more superior hotel (with better buffet spread) upstream at 50m away. Please be careful to check the price to avoid getting ripped off.