Guy's Thatched Hamlet

Stayed here with my fiance and daughter for my fiance birthday, shower curtain dirty, lock for the window didn't work properly. Fist Mark in the bathroom door, turned the television on to find was damaged, appeared this has been punced or something thrown at the screen was damaged, raised with reception whos response was "it wasn't like that yesterday! Then she said must been from the previous night" it felt as though she was indicating it was us. No apology or good will gesture, nice location, beautiful Italian food, the garlic pizza bread starter was on a different level, divine!! Our 3 year old daughter loved the train on the track on the ceiling in the restaurant, lovely touch, very friendly, attentative staff in the restaurant, lovely atmosphere

After reading reviews we were hesitant to book here - glad we went though! Yes the rooms are looking tired but not that bad. Room was spacious & everything clean, pillows aren’t that comfortable but we still slept. We are glad we visited, the whole place is really busy which says it all We had cheese & onion pie in Owd Nell’s, with homemade chips & veg & meals were lovely. Breakfast was at Guys £11.50 each which included cooked breakfast, fruit juice cereal, toast & coffee or tea! The only let down was we had noisy neighbours but it’s not the hotels fault. We would return to Guys.

Service was extremely poor, we were seated at the table and after 40 minutes we had to go to the bar to order drinks , Another 15 minutes passed and we had to approach the staff to request that they take our order! We would understand if the place was busy BUT there were probably 6 tables occupied in the whole restaurant. When the food finally arrived it was tasty and enjoyable… we requested a dessert menu which arrived promptly, unfortunately nobody came to take our orders, so we paid and headed home. Very disappointing