Mar Hotels Playa de Muro Suites

We paid for 2 swim-up suites for ourselves and our adult daughters. They were great with a small patio area, table, chairs and sun-beds. The pool was outside the patio door and a cabana opposite. I recommend doing this, (if you are an adult only party) as it made our holiday. We loved the food. It was themed most evenings and we always found something delicious on the buffet. We especially enjoyed the Majorcan evening. Everyone of the staff we encountered was friendly, chatty, interested in our day and whether we had everything we needed etc. We thought that the staff went above and beyond, even though they were so busy all the time. We recommend hiring some bikes and cycling around the perimeter of the nature reserve next door. We saw and heard some amazing wildlife. It is flat and took 3 hours at a leisurely pace. We loved this hotel and wouldn't hesitate to come back.

Our 3rd visit to this hotel and we wasn't disappointed. Hotel and staff just as we remembered, from the year before, Nothing was ever too much trouble. Our initial junior suite room was smaller than we'd had previously and when we enquired for an alternative, being 3 of us, they were able ro provide us with this the following day for which we were very grateful. Room nice and spacious, cleaned daily with clean towels. Food and drinks plentiful and fresh. Staff always going above and beyond to be sure we had what we needed. Special shout out to the animation team who were always smiling and keeping us entertained and to Omar who always had our drinks ready for us. Can't wait to return next year.

What a lovely hotel with lovely staff. Originally we were disappointed as no air-conditioning in the rooms as they see it as winter and to cold. I spoke to the reception and the lovely hotel experience staff managed to get us a portable air con unit which was fine. The rooms are a great size we had a suite with a double room and double sofa bed. It had shower with separate toilet and also double sink in one room. And the main room a toilet. The WiFi worked well in the room and we had a huge balcony. The pool was lovely size and there was a separate kids pool area so meant the pool we used was quite. AI was worth every penny! All staff were kind and polite, crisps, ice lollies and cookies all day. They also make nugget/burgers and chips in the kids area. The actual meals had no kids area, which was a bit of a disappointment however, my boy has nut and dairy allergy and they tried so hard to accommodate him. The lady in the restaurant who's name I wish I could remember was awesome. I think Patricia. Finally Wilber the entertainment manager and his team were first class!!!!! All in all great holiday with fab staff willing to go the extra mile to help everyone, which made our holiday.

I recently stayed at this hotel for four nights, and unfortunately, my experience was disappointing. Despite the hotel’s website clearly stating that air conditioning was included, the AC was never turned on during my entire stay, even though the temperature was very hot. When I inquired about it, Patricia, the Customer Experience Manager, assured me that the AC would be switched on the next day, but that never happened. Instead, I was provided with two fans, which was an inadequate substitute. Additionally, the buffet had limited food choices and the quality of the food was poor. Given the amount of money I paid, I felt it was a complete waste. What was most frustrating was the constant lying about the air conditioning, with Patricia herself misleading me. I strongly suggest avoiding this hotel based on my experience.

For what you pay, this hotel is excellent. The food is really good with a varied choice every meal, with freshly cooked meats, fish, pastas and pizzas. The rooms are great too with plenty of space for two adults (we had 2 junior suites for 4 adults). The staff are friendly and helpful. The location is great for the beach, which is beautiful - typical turquoise waters that you go to Majorca for. The buses are cheap and taxis reasonable too. We had a late evening flight and the hotel gave us full access to all facilities and a room to use to shower/change, right up to when our pick up arrived - excellent! Ignore the moaning reviews - pack some mosquito repellent and enjoy your holiday!

This hotel is beautiful. The staff are all amazing, Very friendly, helpful and welcoming. The restaurant staff need a medal. The service and the food was absolutely outstanding and we never had a bad meal. Different theme nights for food(Mexican, Indian, Chinese etc) for an all inclusive holiday this is the best I have ever experienced. Enough variety for kids (had a picky eater with us) We ate out one night and it was instant regret(Dakota restaurant please don't waste your money there) we arrived late on a night and they had sandwiches and fruit waiting for us in the room. Very thoughtful. the pool areas are very clean with brilliant kids entertainment on during the day and night. The beach is a short walk away for a change of scenery. The cleaning ladies are just lovely, rooms are to an exceptional standard. We would definitely stay here again. The kids pool with slides are a massive hit with 10 year old. I can't speak highly enough of this place. We have loved every minute. One thing I will make a comment on and this is not a review of the hotel is mosquitoes wow they are rife on the island and could potentially have a very good feast off you so go prepared with the best bug spray.