Sarena de Muro Resort Mallorca, Part of Destination by Hyatt

We booked this hotel last minute for a group of 6. I was a little nervous based on some of the reviews, but I am so grateful we booked. The service has been amazing, from the front desk check-in to the pool service. They had booked us all close together without us even asking and when we asked if any upgrades were available, they gladly did the same. The front desk went out of their way to help with restaurant reservations and any tours. Rooms were clean with great amenities. We had rented a car and parking was free by the hotel. I would 100 % recommend this hotel.

We had a truly memorable vacation at this hotel, and a big part of that is thanks to the amazing work and passion of the miniclub team. It’s rare to come across people who put so much heart and energy into what they do—every day was a joy for our daughter, who felt welcomed, included, and genuinely happy from the very start. A special thank you to the entire staff, and in particular to the Italian team member, whose kindness, helpfulness, and thoughtful advice made our stay even more enjoyable. His tips on where to go and what to see helped us make the most of every moment. It's clear he loves what he does, and it shows! Another big highlight of this hotel is its excellent location—close to everything, making it easy to relax or explore the surrounding area. A warm hug from our daughter, who is already asking when we’ll be back! And from us, just a heartfelt see you soon—because when you feel this good somewhere, coming back is only a matter of time. Thank you so much! 💙

The property undoubtedly enjoys a prime location, directly on one of Mallorca's most beautiful coastlines. The rooms are well-maintained and clean, and the housekeeping staff has always been friendly and helpful. However, what left us perplexed was the management staff's general approach. We felt that the selection process for managers and department heads did not reflect the standards of quality and hospitality expected from a chain like Hyatt. Certain behaviors observed—including public addressing of staff members and inappropriate tone toward collaborators and artists—reveal a deficiency not so much in training, but rather in the selection and evaluation of interpersonal skills. In a sector like high-end hotels, technical expertise must always be accompanied by emotional intelligence and positive leadership skills, elements that were unfortunately lacking in this experience.

Hotel has just opened and I cannot fault it! As someone who has worked in events for over 30 years and also a travel agent I can be very picky! Firstly, every single member of staff is fantastic, so helpful, genuine and friendly. The bedrooms/bathrooms are great, we had a side sea view which was lovely (only a few rooms have full sea view). It is located right on the beach, and the water was so clear and blue, it was beautiful. Stunning sunrise! The hotel doesn’t have sunbeds on the beach but you can hire them for €7 a sunbed. The pool area was great, never a problem to get sunbeds at any time of day, always lots of towels and the pool was beautiful. Also Small little kids pool. There is a really nice pool bar where you can also get food. The hotel is located out of Alcudia but you can walk to restaurants and shops and there is a little supermarket right outside the hotel. You can jump into a cab and be in Port Alcudia in 10 minutes which was great. Remember to download Mallocab app. We took part in a wine and painting experience which was complimentary and so much fun, I would highly recommend it. The lady that took was so good. The whole vibe at the hotel is very relaxing, worth a trip.

Service was second to none throughout our stay - attentive, but not overly so. So friendly and thoughtful and felt like quality from the moment we walked in. Food had wonderful variety and quality was great. Impressive surroundings and the decor, refurb, facilities and general ambience was fabulous. Rooms VERY comfortable and clean with thoughtful minibar etc. Cannot fault any aspect of this hotel/resort. Hire car arranged for us from the hotel, no issue/hassle/bother. Exceeded expectations due to the service and feeling like everyone there was happy, if we were happy!! ! Thank you all for an extremely memorable stay- We will be back!

Overall, the hotel was really really good, maybe best we have been to. Sarena de Muro after reconsturction was on another level of experience. Rooms have been clean and fragrenced. Stay at this hotel was such an experience.