AluaSun Doblemar

Todo muy bien muy buena instalaciones

Muy bien

The hotel is very nice, but the cleanliness for a 4 star hotel is very bad, in the bathroom don't clean only taking out the trash and in the dining room the plates and cutlery they were poorly washed.

1. Service: We paid a late checkout on the first night. And on the checkout date, they called me at 11h to tell me that late checkout wasnt possible (i already paid for it) and that we had to leave the room in 1h. I obviosly didnt like it because I was there working and I explicitly paid late checkout to be able to work until 20h. They kept insisting that it wasnt possible for us to stay. We finally agreed to have a meetings room for me to work in exchange of all-inclusive for the day. But they made me lose about 2-3h of work between changing room, waiting for the room key that i never got, etc. I couldnt enjoy my last day of holidays because i couldnt leave the meetings room to get a drink or to go eat, because i didnt have a key to lock the laptop. We demmanded the reimbursement of the last night since we werent being compansated for their mistake (we couldnt enjoy all inclusive if we couldnt leave the room!). The director of the hotel didnt solve anything, and moreover, he kept cursing and having a bad attitude when i wanted to fill a complaint form. 2. Room service: We didnt have towels in the room. We kept requesting them throught the app but they never delivered them. We had to ask the cleaning ladies on the halls. We didnt have toilet paper because they didnt replenished it even though we requested it through the app. We requested an iron and it took 1 day and a half to be delivered. 3. Room: The phone in the room didnt work so we couldnt call reception. The soap and shampoo are the same thing! No hot water in the shower. The water leaves the shower and floods the whole room. You need to use the non existent towels to dry the floor. 4. Gym: No AC in the gym. No soap in the bathroom of the gym. Not enough materials in the gym. No grips. 5. Elevators: probably the second worst thing after the service in 1). The settings of the elevators make it stop in every floor even though the elevator is full. Long lines to take the elevator, you cant even take it some times. A couple in wheelchair was waiting for 30mins. If you dont want to wait long hours to get to your room, better ask for the 1st floor to use the stairs. 6. Buffet: its really not worth it. Breakfast: long lines for the coffee and to toast bread. Quality of food is gross. There are lots of bars and cafes to have a cheaper and better breakfast. Lunch and dinner: super low quality food, nothing at all was worth ir. We ended up eating out every day. 7. I could go on and on...

Great value for money . Don’t go expecting 4 star it’s good though , we had fun it’s what you make it . Drinks are good , restaurant busy , but food was good. Check in receptionist could be happier , do not arrive before 12 if you can help it . They will not let you check in or give you any sort of confirmation that you are all inclusive. We had to pay for our 1st drinks ! They also give you no information about the hotel and don’t tell you to download the app either. Breakfast is a little busy , plenty of choice , just busy, you need to time it correctly. As with all meal times . Drinks were good , queues were a little long at the bar at times , we went inside for our drinks , no queues at the bar inside , just had to walk a little further. Room was clean. Aircon could have been better , but that’s personal opinion. Beds a little soft and pillows a little hard , again personal opinion. We had a great time and will definitely be back .

My stay at this hotel was disappointing. The room was very old, small, and lacked basic amenities — no iron, kettle, or even a glass. The mattress was uncomfortable, and the fridge was tiny. The hotel was overcrowded, with long waits for breakfast and the elevator. Breakfast quality was poor, and the pool was too small and overcrowded to feel clean or relaxing. There were no umbrellas or shaded areas at the beach. Communication was also a challenge — except for the receptionist, no one spoke English. Overall, not worth the price. I wouldn’t recommend it if you’re looking for comfort and proper service.