AluaSun Doblemar

Very nice hotel with lovely bar and reception staff and beautiful common areas, clean, comfortable, with sea view, large room and bathroom, however, unfortunately, I would not recommend it after being left fearful of a staff member during our stay. On our second day, after harassing my friend - a woman that didn’t speak his language properly - and making her cry during our dinner, one of the restaurant staff, Assis, left his station very angry after my friend’s husband asked for his name to make a complaint to management about the situation - Assis chased my husband and my friend’s husband in the restaurant and we truly believed that this man was going to start a fight. Even when the restaurant manager tried to calm him down, he continued on agressively yelling and pointing fingers at my friend’s face. Good to note that all of this happened because she made a 5 second video of the meat he was preparing, without filming him and deleting the video as soon as he requested. This lead to a formal complaint with hotel management and a night of us being very anxious and deciding to spend our last day in Alicante, despite having an all inclusive option at the hotel, to try and change our impression on the country. Restaurant staff was rude and confused throughout our stay, failing to clean tables and communicating very rudely with us - we speak Portuguese, very similar to Spanish and understand the language very well, also all of us are fluent English speakers, but all restaurant staff seemed to be annoyed by us for not speaking their own language (perhaps you should learn it if staying 4 days in this hotel). Amparo was also very unpleasant in all her communications with us, it truly seemed like we were not welcomed by her and her team. About the hotel, We travelled as a couple and with a couple of friends and stayed for 4 days on the all inclusive option. Breakfast has many different options and food is lovely, with fresh eggs and a nice pastrie selection, afternoon snack is nice and cocktails are great - however, there is only one option of beer on the all inclusive and lunch and dinner are regular, desserts are the only item that did not meet our taste and could have been better. For entrentainment, everything is in Spanish, which is fine as it is a Spanish speaking country, however, good to warn that most of the team here does not speak any english or make any effort to communicate. There is bingo and dancing and the majority of guests were elderly and actually very rude and entitled, which is not the hotel’s fault but did contribute to our bad experience. Games in the game room are all charged, which is weird for a hotel part of the Hyatt group - did not expect to pay 2 euros each time we played snooker in an all inclusive hotel. I do have to point out that the manager was polite and concerned with our complaint and that the bar staff is lovely, always very willing to understand what we asked for, smiley and made our days happier - Lovely w

Food ... Bland and cold. Undercooked eggs and meat. Dessert ... How can white strawberry cake taste exactly the same as chocolate cake? Ice-cream was good Drinks ... No complaints great coffee and cocktails Entertainment .... All in Spanish no translations. But they do like to party! Dancing is universal General ... Ok hotel but I wouldn't return and definitely wouldn't do all inclusive Much older clientele when we were there, was a kids club so maybe different in height of summer, avoid early May

AluaSun Doblemar is right on the beach and about a 90-minute drive from ALC airport and about a 45-minute drive from RMU airport. The hotel is a good all-inclusive property with both beach and outdoor pool. The lobby is located on the entry floor, and the pool and beach are on the ground floor. On the ground level are all the amenities such as restaurants, bars, kids clubs, and gaming arcades. There is a small gym with a few machines and some weights. If you are on the all-inclusive, there is also a snack lounge for in between the meals. The rooms are a good size with plenty of space but in dire need of a refresh. Most rooms also have a nice balcony overlooking the sea. Overall, it is a good hotel. However, the internet is very slow, and parking is €12 a day, so you are better off using street parking.

My friends and I had a fantastic stay at the hotel last week. The service was top-notch and the drinks were a delight. We thoroughly enjoyed our trip. The only improvement we'd suggest is enhancing the entertainment offerings. It seemed tailored for Spanish-speaking guests, which left us a bit lost as we don't understand Spanish.

The hotel stay was pleasant and comfortable. We went on a company trip and were 350 ppl who ate together. The lunch and dinner was not something I'd pay for again but I'd definitely considering staying at the hotel again without all inclusive.

We were there last week, the hotel was comfortable clean and well maintained. The food was good with a very good and wide choice. Most of the guests are Spanish so the fish choice was very good as is paella. Pool area was cleaned daily, cleaners were around the hotel often. The gardeners were working in the grounds every day. There was a magic show one evening and a flamenco show another evening. All staff were very helpful and friendly and polite. The only problem we found was the surrounding shops were closed, either because the season had ended already or that they were empty or for sale. The surrounding area is mainly residential with quite a lot of flats for sale. This is not an area to go if you like walking around tourist shops or want to go to cafes and bars. However there is a bus stop outside.